Customer Support
Family Business
02.2022 - 06.2022
- Delivered exceptional customer support by troubleshooting reported issues quickly and effectively, enhancing client satisfaction levels.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Trained new employees on help desk procedures, ensuring consistent and high-quality customer support.
- Enhanced customer satisfaction, streamlining communication between product teams and customer support.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Streamlined customer support processes for increased efficiency and improved response times.
- Implemented data-driven strategies to identify areas of improvement in customer support processes.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.