Mikelyn Green
New Haven,CT
Summary
Experienced in customer support and technical troubleshooting with proficiency in Zendesk and cross-functional collaboration. Strong communicator skilled in resolving issues promptly and explaining technical concepts effectively. Seeking to leverage these skills as a Customer Support Specialist at FloQast to deliver exceptional service and contribute to client satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Billing Specialist
Inbox Health
New Haven, CT
11.2019 - 02.2023
- Enhanced operational efficiency by improving on-time payment rates by 15% through clear and empathetic communication, ensuring patients understood billing processes.
- Managed a high volume of customer inquiries with an average of 50 calls, 30 emails, and 20 chats daily, ensuring prompt and effective resolution.
- Achieved exceptional customer satisfaction with a consistent 95% rating by delivering timely and effective support across multiple communication platforms.
Sales Associate
Target
North Haven, CT
06.2015 - 09.2018
- Exceeded performance targets by consistently surpassing monthly sales goals by an average of 10% through strategic upselling and cross-selling techniques, demonstrating a proactive approach to identifying upsell opportunities and contributing to revenue growth.
- Strengthened customer satisfaction metrics by a substantial 30% through personalized service and expert guidance in product selection.
- Improved team effectiveness by enhancing sales performance by 20% through effective training and mentorship of new associates, fostering a collaborative team environment.
Barista
Dunkin' Donuts
New Haven, CT
06.2017 - 05.2018
- Optimized operational efficiency by consistently maintaining a fast-paced service environment, handling an average of 200 customer transactions daily across multiple contact channels, and ensuring prompt service delivery.
- Reached a 90% customer satisfaction rating by providing personalized service and accurate order fulfillment, utilizing versatile communication skills to address customer inquiries and concerns effectively.
- Maintained high standards of product quality and presentation, resulting in a 10% increase in customer retention and repeat business, demonstrating attention to detail and dedication to ensuring customer loyalty.
Skills
- Time Management
- Teamwork and Collaboration
- Process Improvement
- Proactive Thinking
- Technical Aptitude
- CRM Software (Zendesk, Slack)
- Customer Relationship Management (CRM)
- Escalation Management
- Verbal and Written Communication
- Customer-Centric
- Adaptability and Flexibility
- Detail Orientated and Organizational Skills
Timeline
Patient Billing Specialist
Inbox Health
11.2019 - 02.2023
Barista
Dunkin' Donuts
06.2017 - 05.2018
Sales Associate
Target
06.2015 - 09.2018