MIKE MOHAMMED ABOUATIE
Bayonne,NJ
Summary
Detail-oriented Transportation Coordinator with over 16 years of experience scheduling and managing fleet of up to 170 vehicles for diverse organizations. Practiced in leading teams of drivers in timely and quality shipment of products for diverse customers.
Proactive and dependable leader offering 16 years of experience in transportation. Skilled in developing schedules and routes that function efficiently for both staff and clients. Highly skilled in workplace organization and mathematics. Team-oriented transportation planning and management specialist with over 16 years of experience optimizing goal attainment within deadline-driven and high-pressure environment. Accomplished trainer with strong background leading workload prioritization and planning functions.
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
23
23
years of professional experience
Work History
Operations Manager/Transportation Manager
LSG Sky Chefs
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of (170) drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Organized records of vehicles, schedules and completed orders.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Employed Six Sigma standards to save [300HRS] weekly overtime hours for substantial savings in labor costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
Transportation Manager /Routing Manager
SYSCO Food Services
04.2020 - 02.2023
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Managed and updated database detailing important information such as drivers and routes using SAE BRO software
- Demonstrated tasks to new hires and assigned to experienced driver for further training.
- Managed routing, driver supervision and DOT compliance.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Planned and established transportation routes, work schedules and operator assignments.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
Dispatch Manager
Broadway Elite Worldwide Transportation
03.2015 - 04.2020
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Reported to management operational activities and maintained current records.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Evaluated current operational processes to help develop, implement and improve practices.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
- Ordered supplies and allocated resources to personnel based on need.
- Responded to over 200 daily caller requests with information about assistance and timeframes.
Company Owner
MIKES TRANSPORTION &LIMO SERVICES
01.2001 - 02.2015
- Managed 50 employees by supervising daily tasks.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Automated manual workflows to improve audit controls.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drafted invoices for completed work.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed and launched loss-prevention program, reducing theft 92%.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Directed strategic workforce planning, performance management, and benefits administration.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Eased team transitions and new employee orientation through effective training and development.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
Education
Master of Business Administration - 4.8 GPA
SAN FRANCISCO UNIVERSITY IN QUITO
ECUADOR06.2000
High School Diploma -
AL MANRAT HIGH SCHOOL IN RIYADH
SAUDI ARIBIA01.1994
Skills
- Laborer Oversight
- Defensive Strategies
- Defense Techniques
- Inspection Results Reports
- Customer Experience
- Shipment Processing
- Data Analysis
- Budget Analysis
- Operations Support
- Daily Receipts Documentation
- Incident Reports
- Quality Production
- Focus Group
- Personnel Records
- Key Performance Indicators (KPIs)
- Schedule Development
- Time and Wage Tracking
- Process Reviews
- Supply Chain Improvement
- Annual Performance Reviews
- Workplace Safety
- Transportation and Logistics Coordination
- Safety Knowledge
- On-Time Delivery
- Driver Communications
- Recordkeeping Accuracy
- Warehouse Management
- Specifications Conformance
- DOT Regulations
- Employee Counseling
- Supply Inventory Management
- Performance Assessment
- Hazard Identification
- Patient Transportation and Transfer
- Administrative Support
- Program Reviews
- Onsite Visits
- Engineering Team Support
- Accident / Incident Reports
- DOT Regulatory Compliance
- Fleet Management & Logistics
- Driver Safety Programs
- Routing
- Route Planning
- Vehicle Maintenance
- Fleet Management
- Transportation Management
- Safety Compliance
- Cost Control
- Route Navigation
- Scheduling
- Transportation Regulations
- Compliance Standards
- Systems Analysis
- Customer Service
- Resource Allocation
- Load Optimization
- Driver Supervision
- Conflict Resolution
- Analytical Thinking
- Problem Solving
- Decision Making
- Project Management
- Organizational Skills
- Dispatch Operations
- Staff Training
- Time Management
- Team Leadership
- Quality Assurance
- Record Keeping
- Logistics Coordination
- Performance Monitoring
- Freight Forwarding
- Handheld Scanners
- International Shipping
- DOT Compliance
- Documentation Management
- Reverse Logistics
- Securing Loads
- Load Planning
- Hazardous Materials Handling
- Route Optimization
- Assisting Customers
- Dispatching Procedures
- Inspecting Vehicles
- Customs Compliance
- Transportation Planning
- Incident Reporting
- Supply Chain Coordination
- Managing Schedules
- Documentation Skills
- [Equipment] Operation
- Decision-Making
- Documentation and Reporting
- Interpersonal Communication
- Incident Investigation
- Supply Chain Management
- Shift Planning
- Safety Procedures
- Material Handling
Languages
Arabic
Full Professional
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operations Manager/Transportation Manager
LSG Sky Chefs
03.2023 - Current
Transportation Manager /Routing Manager
SYSCO Food Services
04.2020 - 02.2023
Dispatch Manager
Broadway Elite Worldwide Transportation
03.2015 - 04.2020
Company Owner
MIKES TRANSPORTION &LIMO SERVICES
01.2001 - 02.2015
Master of Business Administration - 4.8 GPA
SAN FRANCISCO UNIVERSITY IN QUITO
High School Diploma -
AL MANRAT HIGH SCHOOL IN RIYADH
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