Michael Munroe
Summary
Motivated entry-level welder with comprehensive training in stick welding. skilled in multiple positions and proper cutting techniques, with hands-on experience from welding school and its instructors. Eager to bring skills to a dynamic company and grow within the welding industry.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Bihler of America
Phillipsburg, NJ
01.2022 - 12.2023
- Performs inspections/tests on product variables and attributes utilizing various testing and inspection equipment (comparator, microscope, gages, etc.) per inspection plan.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
Laborer
Bihler of America
Phillipsburg, NJ
01.2022 - 12.2023
- Performed regular checks of equipment for proper operation and safety compliance.
- Used precision measuring tools such as micrometers and calipers to ensure accuracy of machine operations.
- Inspected machine parts for wear or damage and replaced as necessary.
- Assembled machinery according to blueprints provided by the manufacturer.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Replaced worn or defective parts with new ones following the manufacturer's instructions.
Operations IT Team Lead
Synchronoss Technologies
Bethlehem , PA
02.2015 - 01.2017
- Responsible for user support and customer service. Being present and available to clients, requiring basic technical assistance.
- Respond to all inquiries received from internal and external employees, contractors, vendors and clientele from emails and calls
- Accurately log all Service Desk tickets using AtTask/Workfront
- Run reports used to track agent production and program utilization
- Team up with additional departments to bridge processing gaps.
- Service Desk POS. Available for agent comments, concerns and floor support
- Create and prepare training/support documentation for day to day agent usage
- Oversee Call Center New Hire/Migration/Termination process. Collaborate with Coworx during monthly meetings to establish and solidify process.
Education
Basic SMAW And Oxy/Fuel Cutting - Welding
National Welding Academy
Tuscaloosa, AL06-2024
Associate of Applied Science - Criminal Justice
Northampton Community College
05.2010
Skills
- Production Experience
- Welding Basics
- Stick Welding
- Equipment Calibration
- Attention to Detail
Timeline
Quality Control Inspector
Bihler of America
01.2022 - 12.2023
Laborer
Bihler of America
01.2022 - 12.2023
Operations IT Team Lead
Synchronoss Technologies
02.2015 - 01.2017
Basic SMAW And Oxy/Fuel Cutting - Welding
National Welding Academy
Associate of Applied Science - Criminal Justice
Northampton Community College
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