Mikenna Blanchard
Bountiful,UT
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Cashier
Utah Athletics Ticket Office
Salt Lake City, Utah
08.2021 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
Crew Trainer
McDonald’s
Woods Cross, Utah
08.2019 - 11.2020
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Instructed new team members on correct procedures for operations.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Monitored employee progress, offering constructive feedback for improvement.
Employee/Cashier
Keva Juice
Bountiful, Utah
03.2019 - 06.2019
- Prepared smoothies according to customer orders, using fresh fruits and vegetables.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Followed company policies and procedures while performing duties.
- Took initiative in resolving customer complaints in a professional manner.
- Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
- Assisted other team members when needed in order to ensure efficient operations.
- Ensured compliance with health department regulations regarding food safety standards.
- Assisted customers with menu selections, providing nutritional information as requested.
- Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Cook/Cashier
Taco Time
Syracuse, Utah
09.2018 - 03.2019
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
Ride Attendant
Lagoon Amusement Park
Farmington, Utah
02.2015 - 10.2015
- Provided excellent customer service by addressing guest concerns promptly and courteously.
- Adhered to safety protocols by performing regular inspections of equipment and ensuring that all safety devices were properly functioning.
- Assisted in emergency evacuations when necessary.
- Enforced park policies concerning age requirements and height restrictions for each ride and attraction.
- Communicated with fellow attendants to ensure smooth operation of rides.
- Greeted guests and answered questions regarding park rules and ride regulations.
- Responded quickly to guest inquiries regarding wait times and general information about the park.
- Ensured that all riders followed proper safety guidelines while riding.
- Assisted with loading and unloading of passengers on rides.
- Monitored the safety of patrons during their ride experience.
- Inspected rides for any possible mechanical issues before allowing guests to board.
- Identified potential risks associated with certain attractions and reported them accordingly.
- Operated ride with attention to proper functioning and safety as guests get on and off ride.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Pulled down safety bars and secured riders according to specified attraction details.
- Checked seatbelts of riders to maximize safety and manage risk.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UT06-2018
Skills
- POS Systems
- Customer Service
- Customer Assistance
- Payment Processing
- Customer service excellence
- Customer Relations
- Conflict Resolution
- Cleaning and sanitizing
- Written and verbal communication
- Reliability and punctuality
- Professionalism and Courtesy
- Patience and Empathy
- Work Ethic and Integrity
- Credits and Refunds
- Reliable and Responsible
- Work Task Prioritization
Timeline
Cashier
Utah Athletics Ticket Office
08.2021 - Current
Crew Trainer
McDonald’s
08.2019 - 11.2020
Employee/Cashier
Keva Juice
03.2019 - 06.2019
Cook/Cashier
Taco Time
09.2018 - 03.2019
Ride Attendant
Lagoon Amusement Park
02.2015 - 10.2015
High School Diploma -
Woods Cross High School
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