Mikenzie Andreasen

• Deliver top-tier customer service by expertly assisting clients with a variety of financial transactions, including deposits, withdrawals, and payments.
• Ensure precision and compliance in handling and processing cash and check transactions, strictly following bank policies and procedures.
• Drive customer satisfaction by promoting and explaining financial products and services tailored to meet individual banking needs.
• Resolve customer inquiries swiftly and effectively, maintaining high levels of satisfaction and trust.
• Foster teamwork and collaboration to achieve branch goals and ensure seamless operations.

• Balanced academic pursuits with professional responsibilities, efficiently handling cash transactions and overseeing shift operations.
• Led and motivated a team of employees, ensuring smooth and productive shifts.
• Delivered exceptional customer service, adeptly managing complaints and resolving issues to maintain a positive customer experience.

• Initiated my career in the call center, mastering various systems to accurately identify and resolve member issues.
• Developed proficiency in the Online Banking system, ensuring seamless digital transactions and support.
• Served as a Loan Officer, expertly guiding members through loan processes and approvals.
• Opened accounts and performed notarizations with precision, providing essential services to members with accuracy and reliability.

• Oversaw operations across multiple locations, ensuring consistency and excellence in service and quality.
• Led hiring and scheduling efforts, building and maintaining a strong, efficient team.
• Managed inventory and logistics, including truck orders and labor maintenance, to ensure smooth operations.
• Trained staff to uphold company standards and deliver exceptional service.
• Handled opening and closing procedures, ensuring accurate money counts and daily deposit tracking.
• Resolved customer complaints with professionalism, maintaining high levels of satisfaction.
• Maintained quality control across all stores, ensuring a consistent and positive customer experience.