Mikeria Cantrell
Smyrna,TN
Summary
Versatile and results-oriented professional with a strong background in customer service and data entry, notably at Lucent Health Solutions. Excelled in maintaining HIPAA compliance and enhancing data accuracy, leveraging rapid 10-key data entry skills and a friendly, positive attitude. Proven track record in driving efficiency and improving customer satisfaction through excellent communication and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Dump Truck Driver
Civil Constructors
12.2022 - 05.2024
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Weighed in and out at scales for load ticketing and legal weight compliance.
Customer Service Rep
Value Payment Systems
02.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Helping customers process payments for their Federal and state income taxes.
Data Entry Specialist
Vaco
02.2021 - 09.2022
- Verifying identification for unemployment claims.
- Taking on different projects for the state of TN
Customer Service Representative
Xtend Healthcare
07.2020 - 12.2020
- Contact Tracing/interviews for people who tested positive for Covid-19.
- Providing information on how to minimize their risk of potential transmission.
- Inbound/outbound calls in regards to COVID-19.
Lead Warehouse Associate
Quanta Computer
01.2020 - 07.2020
- Maintained a clean and organized work environment, adhering to 5S principles for optimal workplace conditions.
- Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
- Keying information into an excel spreadsheet.
Medical Data Entry Specialist
Lucent Health Solutions
11.2019 - 12.2020
- Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
- Entering information into Luminx database.
- Processing health insurance claims.
Education
Diploma -
Oakland High School
Murfreesboro, TN05.2015
Skills
- Defensive Driving
- Safe Driving Practices
- Numeric Data Entry Proficiency
- Medical data entry
- Rapid 10-key data entry
- HIPAA knowledge
- Data privacy
- Updating Medical Records
- Computer Skills
- Excellent Communication
- Friendly, Positive Attitude
Timeline
Dump Truck Driver
Civil Constructors
12.2022 - 05.2024
Customer Service Rep
Value Payment Systems
02.2022 - 09.2022
Data Entry Specialist
Vaco
02.2021 - 09.2022
Customer Service Representative
Xtend Healthcare
07.2020 - 12.2020
Lead Warehouse Associate
Quanta Computer
01.2020 - 07.2020
Medical Data Entry Specialist
Lucent Health Solutions
11.2019 - 12.2020
Diploma -
Oakland High School