Mikerson Michel
102 Alabama Rd S Lehigh Acres,Florida
Summary
Extensive experience as a customer-service focused tasks and dedicated to making sure clients are properly served. Strong beliefs in helping families save funds, becoming financially independent while increasing customer service skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Carenet
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Alta Resources
01.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
DeliverLean Care
01.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Insurance Qualifier
Tobias & Associates
01.2020 - 12.2020
- First point of contact pertaining to the process of enrolling a potential client into health, dental and or vision coverage
- Zealous in speech and verbiage to clarify questions and make known of the potential client’s stand on health coverage while emphasizing the importance of being covered
- Warm transfer calls to available licensed health insurance agents
- Strategize and follow a scripted outline of what the client is to expect throughout the process of obtaining health, dental and vision coverage
- Report suspicious callers and notify a supervisor of any mal conversations that occur with potential clients.
Customer Service Representative
State Farm
01.2019 - 11.2019
- Mail and email auto insurance quotes on behalf of licensed agents
- Contact Prospects to offer auto insurance and warm transfer to licensed agents
- Contact existing customers for financial reviews
- Assist the Sales team with clerical work
- Answer client phone calls and warm transfer to the appropriate departments
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Insurance Agent
01.2014 - 01.2015
- Primerica
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Interview clients and take their calls to provide customer service and obtain information on claims.
Education
High School Diploma -
Miami Senior
Skills
- Skills & Abilities
- Customer Service, Cashier, Insurance strategies, typing 50 wpm, retention, analytical, meticulous, attentive, active listening, punctual, knowledge of Microsoft office
- Customer Service
- Professional Telephone Demeanor
- Microsoft Excel
- Conflict Resolution
- Delivery Scheduling
- Customer Relations
- Calm and Professional Under Pressure
- Order Processing
- Microsoft Word
- Grammar
Timeline
Customer Service Representative
Carenet
03.2023 - Current
Customer Service Representative
Alta Resources
01.2022 - 03.2023
Customer Service Representative
DeliverLean Care
01.2021 - 12.2021
Insurance Qualifier
Tobias & Associates
01.2020 - 12.2020
Customer Service Representative
State Farm
01.2019 - 11.2019
Insurance Agent
01.2014 - 01.2015
High School Diploma -
Miami Senior