Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic
Michael Selvaggio

Michael Selvaggio

Huntington Beach,CA

Summary

Experienced business leader with over 20 years of experience and business success. Built operations from group up with strategic and scalable approaches, delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, team leadership, KPI tracking, vendor negotiations, contract management and more.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Goettl
Corona, CA
12.2022 - Current
  • Develop and implement operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Establish and maintain effective communication with staff members to ensure efficient operations.
  • Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitor financial performance and identify areas for improvement in cost savings and revenue generation.
  • Coordinate training activities for employees to ensure compliance with company policies and procedures.
  • Create a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolve customer complaints quickly while maintaining high quality standards of service delivery.
  • Implement employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conduct regular meetings with senior management team to review progress against established objectives.
  • Prepare detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Identify areas of improvement in current business practices and collaborate with other departments to develop action plans for implementation.
  • Assist in the recruitment process by interviewing potential candidates for open positions.
  • Track monthly sales to generate reports for business development planning.
  • Conduct employee evaluations to provide adequate feedback and recognize quality performance.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Owner

Complete Comfort Plumbing Heating & Air
Fountain Valley, CA
12.2010 - 12.2021
  • Managed 20 employees and subcontractors across 4 different trades by adhering to protocols and best practices implementation.
  • Directed development of project estimates, budgets and schedules.
  • Coordinated training of construction teams on site-specific project requirements, techniques and procedures to keep staff members informed of goals.
  • Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
  • Negotiated pricing and delivery schedules with vendors, drawing on thorough knowledge of housing industry and building practices.
  • Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements.
  • Enhanced traceability, processing, review and development of organization systems for tracking, permits and proposed change order requests.
  • Reduced employee and subcontractor turnover rate.
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Implemented quality assurance processes to ensure product excellence.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Led startup and creation of operational procedures and workflow planning.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Negotiated sale of company and helped with onboarding, transition of process and helped with implementation of former staff with new leadership.

Skills

  • Managing Employees
  • Quality Assurance and Control
  • Employee Training
  • Problem-Solving
  • Hiring and Onboarding
  • Team Leadership
  • Budget Administration
  • Labor Relations
  • KPI Management
  • Regulatory Compliance
  • Sales Leadership
  • Investor Relations
  • Cost Reduction
  • Program creation and implementation
  • Cash flow optimization
  • Financial Management
  • Business Planning
  • Profit and loss analysis

Certification

  • NATE Certified
  • EPA Certificate
  • C20 License

Accomplishments

  • Carrier President Award Recipient
  • Success Group International Member

Timeline

General Manager

Goettl
12.2022 - Current

Owner

Complete Comfort Plumbing Heating & Air
12.2010 - 12.2021

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Michael Selvaggio