Mikesha Brown
Washington
Summary
Dynamic security professional with over 10 years of experience in maintaining safety and order across diverse environments, including facilities, educational institutions, and public spaces. Proven ability to rapidly adapt to new procedures and policies while employing defensive tactics in accordance with strict guidelines. Exceptional customer service and listening skills enhance effectiveness in emergency response and evaluation situations, ensuring the needs of individuals and organizations are met. Seeking a challenging position to apply expertise in contributing to a growing company's success while fostering personal career advancement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Security Assurance Management
08.2020 - Current
- Monitored school premises to ensure safety and security for students and staff.
- Responded promptly to incidents, providing immediate support and resolution.
- Conducted regular patrols to deter unauthorized access and maintain a secure environment.
- Collaborated with law enforcement to enhance safety protocols and emergency response plans.
- Implemented surveillance systems, enhancing monitoring capabilities across campus facilities.
- Analyzed security incidents to identify trends and recommend preventive measures for improvement.
- Assisted administration in developing emergency response plans for various scenarios.
- Monitored CCTV cameras and alarm systems for security breaches.
Youth Engagement Specialist
Sasha Bruce Youth Work Center
01.2014 - 03.2019
- Collaborated with families, schools, and community organizations to create a comprehensive support network for youth, serving as a liaison to ensure service delivery.
- Provided crisis intervention and de-escalation support, ensuring the safety and well-being of youth in a community or residential setting.
- Developed and implemented trauma-informed care and strengths-based approaches to assist youth in meeting goals and achieving positive outcomes.
- Maintained accurate documentation of youth interactions, progress, and incidents in accordance with program policies and funder guidelines.
- Coordinated with case managers and other staff to support youth engagement in services, including educational and housing resources.
- Participated in team meetings and professional development to enhance program effectiveness and support a positive, youth-centered environment.
Security/Concierge
Admiral Security Services, Inc
10.2009 - 01.2014
- As a concierge my duties were greeting all residents, vendors, and guest.
- Assessed resident complaints and concerns, directing contractors, directing calls, logging, and tracking packages.
- Provided personalized service and assistance to guests, acting as a primary point of contact for inquiries and requests.
- Addressed and resolved guest issues promptly, maintaining high satisfaction levels and fostering repeat business.
- Coordinated travel arrangements and reservations for guests, ensuring seamless experiences.
- Developed relationships with vendors to secure exclusive offers and enhance guest experiences.
Education
High School Diploma -
Cesar Chavez Public Charter School
Washington, DC06.2008
Paralegal Studies - Law
Prince George's Community College
Upper Marlboro, MD04-2026
Skills
- Incident response
- Surveillance systems
- Emergency planning
- Crisis intervention
- De-escalation techniques
- Security monitoring
- Access control
- Youth engagement strategies
- Risk management
- Documentation accuracy
- Guest relations
- Customer service
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- First Aid Certification
- CPR Certification
Assessments
- Work motivation — Proficient December 2021
- Level of motivation and discipline applied toward work
- Full results: Proficient
- Administrative assistant/receptionist — Completed November 2021
- Using basic scheduling and organizational skills in an office setting
- Full results: Completed
- Work style: Reliability — Proficient December 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation — Proficient March 2022
- Responding to customer situations with sensitivity
- Workplace safety — Proficient February 2022
- Using safe practices at work
- Customer service fit — Proficient February 2022
- Measures the traits that are important for success for customer service roles
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Security Officer
Security Assurance Management
08.2020 - Current
Youth Engagement Specialist
Sasha Bruce Youth Work Center
01.2014 - 03.2019
Security/Concierge
Admiral Security Services, Inc
10.2009 - 01.2014
High School Diploma -
Cesar Chavez Public Charter School
Paralegal Studies - Law
Prince George's Community College