Summary
Overview
Work History
Education
Skills
Timeline
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Mikesha Hagan

Mikesha Hagan

East Orange,NJ

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive markets.

Overview

24
24
years of professional experience

Work History

Sales Manager

Macy's
08.2008 - 01.2024
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards to ensure the attendance policy adherence
  • Enforce safety, health, and security rules
  • Hire, train, and evaluate 100+ personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Monitor sales activities throughout the day to ensure that customers receive satisfactory service and quality goods
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs such a loyalty cards
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Establish credit policies and operating procedures
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Increased sales revenue by developing and implementing effective sales strategies
  • Built long-lasting client relationships through excellent customer service and consistent follow ups
  • Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.

Intake Specialist

Road Home
06.2006 - 08.2008
  • Compile, record, and evaluate personal and financial data for thousands of people affected by Hurricane Katrina in order to verify completeness and accuracy, and to determine eligibility status
  • Keep records of 50 assigned cases daily, and prepare required reports
  • Answered 50+ phone calls daily and provided new clients with required paperwork to initiate service
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly
  • Completed intake assessment forms and filed clients' charts
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement

Assistant Sales Manager

Macys
07.2000 - 08.2005
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Assign employees to specific duties
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Strengthened performance by applying excellent program and project leadership skills
  • Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards
  • Managed and developed sales team of 25+ employees
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department
  • Coached 15+ selling specialists in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Boosted sales performance by implementing effective sales strategies and coaching team members
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.

Education

Associates - Fashion Merchandising

BAUDER COLLEGE
Atlanta, GA
06.2001

Skills

  • Staff management of 100 associates
  • Goals and performance
  • Strategic planning
  • Resolution-oriented
  • Data entry
  • Team building and development
  • Sales operations
  • Customer service
  • Operating procedures and policies
  • New hire onboarding
  • Collaboration and teamwork
  • Staff training and development
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Sales team training
  • Omni Logistics

Timeline

Sales Manager

Macy's
08.2008 - 01.2024

Intake Specialist

Road Home
06.2006 - 08.2008

Assistant Sales Manager

Macys
07.2000 - 08.2005

Associates - Fashion Merchandising

BAUDER COLLEGE

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Mikesha Hagan