Iveri Wheeler
Silver Spring,MD
Summary
Passionate and customer-focused professional with experience in hospitality, front desk operations, and concierge services. Seeking a Budtender or Dispensary Associate role where I can leverage my strong communication skills, sales experience, and attention to detail to provide exceptional service in the cannabis industry. Eager to expand my knowledge of cannabis products, strains, and compliance regulations to assist customers in making informed purchasing decisions.
Overview
3
3
years of professional experience
Work History
Reservations Coordinator
Bistro Du Jour
Washington, DC
03.2023 - 12.2024
- Greeted and assisted guests with reservations and inquiries, ensuring a welcoming atmosphere.
- Handled high-volume customer interactions, showcasing problem-solving and communication skills.
- Managed cash and credit transactions efficiently through the POS system.
- Worked closely with management to enhance guest experiences, demonstrating adaptability to customer needs—skills highly relevant to dispensary environments.
Lead/Head Hostess
Unconventional Diner
Washington, DC
08.2022 - 02.2023
- Provided excellent customer service in a busy, high-energy dining environment.
- Managed seating arrangements and waitlists, optimizing restaurant flow.
- Assisted guests with menu inquiries and special requests, similar to guiding customers through cannabis product selections.
- Supported front-of-house staff with coordination and teamwork, ensuring smooth service—transferable to a dispensary team setting.
Front Desk Coordinator
Classic Concierge
Washington, DC
10.2021 - 09.2022
- Served as the first point of contact for residents and guests, handling inquiries professionally.
- Assisted with package handling, reservations, and building services.
- Maintained a high level of organization and confidentiality, aligning with the compliance requirements of the cannabis industry.
- Provided local recommendations and personalized customer service, skills useful in guiding customers through cannabis product selections.
Education
High School Diploma -
Croom H.S.
Cheltenham, MDSkills
- Time management
- Point of sale transactions
- Team collaboration
- Quick learning - product knowledge
- Upselling strategies
- Basic knowledge of HIPAA
- Basic cannabis knowledge
- Empathy/Building rapport especially w/ new clients
Timeline
Reservations Coordinator
Bistro Du Jour
03.2023 - 12.2024
Lead/Head Hostess
Unconventional Diner
08.2022 - 02.2023
Front Desk Coordinator
Classic Concierge
10.2021 - 09.2022
High School Diploma -
Croom H.S.
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