Miketchly-Zar Jean-Francois
Miami ,FL
Summary
Organized and dependable professional with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to ensure team goals are met. Committed to delivering high-quality results in a collaborative team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer IT Technician
Dadeschools / Lindsey Hopkins Technical School
04.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Night Auditor
Highgate Hotels
09.2022 - Current
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
No Degree - Information Technology
Lindsey Hopkins Technical College
Miami, FL07.2024
Associate of Science - Associate in Computer Engineering Technology
Miami Dade College
Miami, FL07.2027
BBA - Accounting
State University of Haiti
Port-au-Prince/HaitiHigh School Diploma -
College Sainte Famille
Gonaives, Haiti06.2018
Skills
- Application installations
- Debugging
- Help Desk Operations
- Desktop Technical Support
- User Training
- Data Recovery
- IT Documentation
- Customer Service
- LAN/WAN
- Time management abilities
- Decision-Making
- Adaptability
Certification
- Certified A+ . Ce, Comptia - February 29,2024
- Network + in progress
Languages
Spanish
Professional Working
English
Full Professional
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Volunteer IT Technician
Dadeschools / Lindsey Hopkins Technical School
04.2023 - Current
Night Auditor
Highgate Hotels
09.2022 - Current
No Degree - Information Technology
Lindsey Hopkins Technical College
Associate of Science - Associate in Computer Engineering Technology
Miami Dade College
BBA - Accounting
State University of Haiti
High School Diploma -
College Sainte Famille
- Certified A+ . Ce, Comptia - February 29,2024
- Network + in progress
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