Miketha Lollis
Baton ROUGE,LA
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Hancock Whitney Bank. Proven track record in achieving sales goals and enhancing client satisfaction through relationship building and effective problem resolution. Proficient in data entry and Microsoft Excel, ensuring accurate record-keeping and efficient operations.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Chandrel LLC
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Senior Universal Banker
Hancock Whitney Bank
01.2022 - 07.2024
- Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products.
- Balanced branch cash vaults daily, maintaining accuracy and security of large sums of currency.
- Contributed to the successful launch of new banking products by providing input on customer needs and preferences during development phases.
- Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
- Increased customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Balanced teller drawers and ATM cash.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Call Center Representative
Regions Bank
09.2021 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Accounting
Baton Rouge Community College
Baton Rouge, LA05-2022
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Time management
- Microsoft Excel
- Scheduling
- Office management
- Database entry
- Recordkeeping
- Invoice processing
- Sales proficiency
- Account servicing
- Branch operations
- Financial planning
- Teller support
- Meeting sales goals
- Microsoft outlook
Timeline
Administrative Assistant
Chandrel LLC
07.2024 - Current
Senior Universal Banker
Hancock Whitney Bank
01.2022 - 07.2024
Call Center Representative
Regions Bank
09.2021 - 01.2022
Associate of Science - Accounting
Baton Rouge Community College
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