Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miketha Nelson

Humble,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Murphy USA
03.2022 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed and maintained knowledge of current sales and promotions.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

Call Center Supervisor

Alorica
04.2018 - 02.2022
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.

Receptionist

Holiday Inn Express Hotel Suites
06.2015 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.

Warehouse Worker

Kohls Distribution Center
05.2013 - 09.2015
  • Consistently lifted materials weighing as much as 70 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Moved furniture and boxes using utility dolly and truck ramp.

Cashier Team Lead

Walmart Stores,INC
05.2009 - 08.2012
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Daycare Attendant

The Leslie Center
08.2002 - 05.2004
  • Communicated openly with children's parents about daily activities and behaviors.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Supervised children of various ages on playground and field trips.
  • Helped children with homework assignments.
  • Watched and redirected inappropriate student behavior.

Education

High School Diploma -

Evolution Academy
Richardson, TX
08.2008

Skills

  • Sales strategy
  • Relationship building
  • Client relationship building
  • Account management
  • Inventory and stocking
  • Positive customer experience
  • Flexible schedule

Certification

TABC Certified: expire date: August 26, 2026

Timeline

Lead Sales Associate

Murphy USA
03.2022 - Current

Call Center Supervisor

Alorica
04.2018 - 02.2022

Receptionist

Holiday Inn Express Hotel Suites
06.2015 - 08.2017

Warehouse Worker

Kohls Distribution Center
05.2013 - 09.2015

Cashier Team Lead

Walmart Stores,INC
05.2009 - 08.2012

Daycare Attendant

The Leslie Center
08.2002 - 05.2004

High School Diploma -

Evolution Academy

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