MIKE WEAVER
Client Relations & Communications Specialist
Potomac,MD
Summary
Talented client relations specialist with exceptional marketing skills and sales background. Enthusiastic and detail-oriented professional with drive and determination to succeed in customer satisfaction and retention. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Offers top-notch leadership and multitasking abilities for driving results in fast-paced environments. Dedicated relationship manager passionate about world-class client interaction and facilitating optimal business decisions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Bar Manager
Barfly's
Baltimore, MD
10.2019 - 12.2021
- Managed operations, staff, and training at highly rated bar and restaurant with one of US largest whiskey collections
- Maintained high standards of customer service and tasting experiences through extensive inventory knowledge, including 700+ whiskey varieties
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Implemented new drink policies, reducing over-pouring by 20-25%
- Orchestrated social functions, formal engagements, and business meetings, resulting in significant increase in overall sales
- Reduced inventory costs by evaluating and streamlining vendor selection process
- Improved customer service rankings by resolving issues quickly and accurately
Licensed Real Estate Agent
Keller Williams Realty
Arlington, VA
09.2013 - 12.2019
- Established and built client relationships, effectively conveying both team and individual value propositions
- Prepared and presented detailed sales contracts, purchase offers, lease agreements, disclosures, and addenda
- Acted as arbitrator in negotiations and advised clients on most effective strategies to achieve goals
- Conducted data analytics and prepared detailed market analysis reports to develop new business
- Advised clients on market conditions, financing strategy, legal requirements, and income opportunities
- Devised innovative marketing and sales strategies through social media platforms, advertisements, in-person presentations, and traditional marketing collateral
- Advised clients on availability and quality of market opportunities and help set realistic expectations
- Engaged third party service providers on clients behalf to outline and shape project scope and cost
- Performed consultative interviews with clients to determine specific needs, requirements, and ideal outcomes
- Developed referral networks of past and current clients and service providers to drive new business development
- Conducted training seminars for agents to improve sales
Marketing & Communications Account Manager
The National Council for Behavioral Health
Washington, DC
10.2011 - 05.2013
- Developed, implemented, and evaluated strategic marketing campaigns and communications programs
- Managed all team activities for assigned projects to ensure deadlines were met and deliverables exceeded expectations
- Delegated responsibilities to team members; responsible for team production of high-quality work
- Maintained strong relationships through effective communications, reporting, and problem-solving
- Assisted in planning, promotion, and execution of special projects including annual conference with over 4,000 attendees
- Planned, managed, and promoted national awards program and awards ceremony
- Led teams in identifying emerging media trends and created unique programs to target early adopters
- Identified and managed partnership opportunities for unique projects in local markets
Education
Bachelor of Arts - Corporate Communications & Public Relations
Elon University
Elon, NC 09.2000 - 04.2005
Skills
Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"We are what we repeatedly do. Excellence then is not an act but a habit."
- Aristotle
Timeline
Bar Manager
Barfly's
10.2019 - 12.2021
Licensed Real Estate Agent
Keller Williams Realty
09.2013 - 12.2019
Marketing & Communications Account Manager
The National Council for Behavioral Health
10.2011 - 05.2013
Bachelor of Arts - Corporate Communications & Public Relations
Elon University
09.2000 - 04.2005
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