Mikey Cardoso
Crystal Lake,IL
Summary
Accomplished Assistant Manager at CEC Entertainment, adept in staff training and development, and customer relations. Excelled in enhancing service quality and operational efficiency, significantly reducing cash discrepancies. Skilled in MS Office and team leadership, Successfully mentored numerous employees, fostering a collaborative and results-driven work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
CEC Entertainment
12.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Executed all cast member positions, in which I learned the basics of restaurant and arcade equipment cleaning and maintenance, as well as gained skills in customer service, product quality control, and cash handling.
- Became a certified trainer in all cast member positions, which resulted in learning proper training and teaching techniques. Successfully trained and mentored dozens of incoming employees through following the established training process.
- As a cast member, traveled to support various stores within the district.
- Continued to move up into management. Built leadership skills by leading a team of employees through both opening and closing procedures.
- Received, organized, and stocked weekly shipments.
- Maintained and closely monitored weekly inventory of stock.
- Developed and established new training techniques.
Education
Associate of Arts -
McHenry County College
McHenry, IL05.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Staff Hiring, Training, and Development
- Staff Supervision
- Task Delegation
- Orientation and training
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- MS Office
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
CEC Entertainment
12.2018 - Current
Associate of Arts -
McHenry County College