Mikey Flores
Seattle ,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Associate Manager
Magnolia LeafCo Distribution
01.2022 - 09.2024
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Oversaw training and onboarding process for all newly hired employees within Distribution.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Associate
Meriprana Distribution
08.2020 - 12.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Improved reporting accuracy, implementing new data management system.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Crew Member
Trader Joes
09.2015 - 05.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Crew Member
Trader Joes
07.2012 - 09.2015
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
Education
Bachelor of Arts - Original Works (Acting, Writing, Directing)
Cornish College of The Arts
Seattle, WA05.2019
Skills
- Staff Management
- Strategic Planning
- Negotiation
- Store management
- Public Speaking
- Financial Management
- Task Delegation
- Product and service knowledge
- Money Handling
- Customer Service
- Teamwork and Collaboration
- Decision-Making
Timeline
Associate Manager
Magnolia LeafCo Distribution
01.2022 - 09.2024
Associate
Meriprana Distribution
08.2020 - 12.2021
Crew Member
Trader Joes
09.2015 - 05.2020
Crew Member
Trader Joes
07.2012 - 09.2015
Bachelor of Arts - Original Works (Acting, Writing, Directing)
Cornish College of The Arts
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