Mikey Gordon
Haines City,FL
Summary
Knowledgeable with extensive managerial experience - including 10+ years of customer service experience with a proven track record in sales leadership and team management. Demonstrated success in driving revenue growth and enhancing customer satisfaction. Successfully utilized strategic planning and relationship-building skills to achieve, and even exceed business objectives!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Supervisor
South Side Wine & Spirit Shoppe
10.2023 - 05.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Manager of Operations
Early Upgrade
08.2017 - 11.2021
- I was in charge as a Manager of running multiple tasks to keep a large scale e-commerce tech company. I worked my way up to this role with consistent determination and passion. On a daily basis I was in charge of multiple essential duties to keep everything running smoothly, including:
- Professionally photographing sale items dozens of times per day.
- Consistent and timely communication with multiple customers, while simultaneously providing excellent customer service and prioritizing customer satisfaction and retention.
- Co-Created and managed an intuitive live electronic inventory system to ensure the guaranteed number of items in stock at any given moment.
- Consistent interaction with Excel and Google Docs to ensure tasks were completed, items sold were accurate, and keeping tabs on every item sold, packaged and shipped.
- Development of efficient typing skills to prioritize speed and accuracy in regards to making sure each vendor and customer received timely updates on purchased products, while simultaneously creating excellent relationships with our buyers.
- Full-Shift Management of over 15 employees to ensure proper care of items and electronics, establishing meaningful relationships with my team, and ensuring the work being done was completed efficiently and timely.
- Often taking on extra responsibility by working far beyond my scheduled shifts to guarantee a successful outcome for the next work day.
- Full utilization of typing and communication skills to ensure my work team was both productive and happy, and all clients and customers were satisfied with 5 Star service and treatment.
- Substantially gained understanding of our most popular modern day tech, including cell phones, laptops, desktop computers, tablets, smart watches etc. especially because we would fully refurbish and resell the aforementioned tech predominantly, giving me great insight on the intricacies of what makes this tech work!
- Always showed up in a timely fashion and very rarely took days off.
- Manager of Operations, Sales & Inventory Management
Painting Technician
Pride of America Painting
01.2016 - 04.2017
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Streamlined painting processes for increased efficiency and improved customer satisfaction.
- Enhanced paint application quality by utilizing advanced techniques and tools.
- Delivered top-notch painting services with attention to detail, ensuring high-quality results.
- Conducted thorough post-project inspections to guarantee that all work met or exceeded client expectations.
- Prepared surfaces for painting by cleaning, sanding, and priming to ensure optimal paint adhesion.
- Completed painting projects within deadlines while adhering to safety standards and regulations.
- Collaborated with team members to complete large-scale painting projects efficiently and effectively.
- Ensured timely completion of all assigned tasks through disciplined time management practices, leading to consistently satisfied customers.
Cashier, Stocking & Customer Assistance
Whole Foods Market Inc
02.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High school diploma or GED - Computer Science
Valencia College
Kissimmee, FL01.2023
Skills
- Customer service
- Very adaptive to items sold in store / customer needs
- Effective selling techniques
- Sales team assistance
- Store appearance and merchandising
- Inventory control
- Systems and software expertise
- Problem-solving
- Interpersonal communication
- Active listening
Accomplishments
- Supervised team of 20+ staff members.
- Achieved over $100,000 in sales per month by completing multiple tasks with accuracy and efficiency.
- Documented and resolved customer complaints / issues promptly which led to happy customers, great customer relationships, and repeat business.
- Used Microsoft Excel to develop a sophisticated inventory tracking spreadsheet which I updated throughout the day - this led to increased sales and productivity for myself and co-workers.
Certification
- Forklift Certification Present
- Forklift Certified March 2017 to Present I have been thoroughly trained and certified to operate a forklift for Safe, fast and efficient transportation of pallets or goods in a timely fashion.
- Driver's License
Languages
English - Fluent
Timeline
Sales Supervisor
South Side Wine & Spirit Shoppe
10.2023 - 05.2024
Manager of Operations
Early Upgrade
08.2017 - 11.2021
Painting Technician
Pride of America Painting
01.2016 - 04.2017
Cashier, Stocking & Customer Assistance
Whole Foods Market Inc
02.2014 - 01.2016
High school diploma or GED - Computer Science
Valencia College
Awards
#1 in excellent customer service / The fastest amount of items scanned per minute for 1 year straight! Certainly a reassuring and meaningful award to receive., Annually at Whole Foods Market there was an award ceremony held for all store employees. An award in the form of a trophy was given out to employees and managers, along with a natural display of honor and recognition for exceptional service. I was ecstatic to be awarded #1 in 2 important categories, especially because we held a staff of hundreds of employees and very few awards were handed out!
#1 in fastest items per minute scanned for 1 year straight / Excellence in Customer Service
After a year of hard work and dedication, I earned the aforementioned award for fastest items per minute, along with customer service excellence. This was very motivating for me and really reinforced confidence in my efforts!