Mikey Mann
San Francisco,CA
Summary
Licensed Massage Therapist with excellent listening, communication and customer service skills. Proficient and knowledgeable in a variety of massage modalities. Positive, enthusiastic and energetic. 2 years full time experience as a private practitioner. Compassionate and inquisitive student/teacher. Eager to enrich and diversify my professional experience by seeking employment.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Mikey Mann Massage
New Orleans
01.2022 - Current
- Engaged in truama informed practices.
- Demonstrated knowledge of anatomy and physiology to determine appropriate techniques for each client's needs.
- Performed high quality therapeutic bodywork to clients of different ages, health conditions, body composition, physical needs and goals.
- Utilized Trigger Point Therapy, Myofascial Release, Swedish, Deep Tissue, Sports, Pressure Point Therapy, and Energy Healing techniques in treatments.
- Recommended follow-up visits and additional services/products to help clients pursue goals and generate business’ revenue.
- Safeguarded client experience, upholding high standards of commitment to confidentiality/HIPPA laws.
- Cleaned table and space between appointments to protect public health.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Educated clients on preventive measures and mobility programs to minimize reoccurring issues.
- Organized and maintained full schedule of appointments.
- Reviewed client medical histories to inform treatment planning.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Researched new products and therapy modalities to increase service offerings.
- Performed pre-session consultations with clients to assess their medical history, physical condition and desired results from the session.
- Educated clients on post-treatment care and lifestyle adjustments such as strength exercises, Self-Myofascial Release and workplace ergonomics.
Artistic Director
Comfort and Joy
San Francisco, CA
02.2016 - Current
- Met with commission clients to gain agreement on artistic goals, parameters and financial means.
- Utilized personal protective equipment and proper ventilation systems to promote safety.
- Fabricated patterns or templates to guide production.
- Interpreted drawings, sketches and work orders in preparation for project inception.
- Collaborated in creative brainstorming to improve existing ideas and develop new ones.
- Worked with people from diverse disciplines by leveraging active listening and sharp interpersonal skills to understand group goals, build consensus and enhance results.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Property Manager
Cafe Flore
San Francisco, CA
11.2018 - 03.2022
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Drafted and monitored budgets for overall maintenance and operations.
- Answered telephones to assist customers and resolve issues.
- Entered property data into computer system and checked values against similar properties.
Airbnb Host
Airbnb
San Francisco, CA
11.2018 - 03.2022
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Explained policies and reviewed documentation to obtain signatures.
- Employed sales techniques to boost sales and services.
- Responded to and resolved guest issues or complaints.
Phone Canvasser
Clean Water Action
San Francisco, CA
09.2010 - 05.2016
- Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
- Made outbound phone calls to solicit donations, converting over 40% of members to annually increase pledge rates.
- Promoted environmental justice campaign directly to over 50,000 voters across 7 states.
- Utilized organizational campaign knowledge, persuasive speech and active listening methods to sway public opinion and consistently exceed quotas.
- Gained over 15,000 signatures on anti-fracking petitions by accurately and efficiently educating voters on issues.
- Researched topics to better understand material prior to crafting educational presentations.
- Conducted new hire orientations to provide company information. Extension and oversight of probationary employment opportunities to entry level candidates. Establishment of job compatibility through performance assessments.
- Planned and conducted weekly group training sessions to educate staff on persuasive fundraising techniques and new campaign information.
- Motivated staff with innovative commissions and incentive programs to achieve lower turnover rates in a highly competitive workplace environment.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching, roleplay and daily oversight of training progress.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel, onboarding and training an average of 140 new employees per year.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Education
Massage Therapy
National Holistic Institute
Emeryville, CA08.2021
GED -
Biddeford Adult Education Center
Biddeford, ME05.2010
Skills
- Energy Healing Techniques
- Myofascial Release
- Swedish Massage
- Deep Tissue Massage
- Shiatsu
- Sports Massage
- Hot Stone Massage
- Strong Manual Dexterity
- Body Mechanics
- Understanding of Body Signals
- Relationship Building and Management
- Client Assessments
- Private Practice
- Time Management
- Strong Communication
- Punctuality
- Confidentiality/HIPPA
- Schedule Management
- Quality Assurance
- Analytical and Critical Thinking
- Ethical
- Aware
- Engaged
- Professional
Languages
English
Referenced
- Dr. Sam Zoranovich - Zoranovich Chiropractic - (408) 499-5220
- David Trahan - Comfort and Joy - (508) 369-6187
Timeline
Massage Therapist
Mikey Mann Massage
01.2022 - Current
Property Manager
Cafe Flore
11.2018 - 03.2022
Airbnb Host
Airbnb
11.2018 - 03.2022
Artistic Director
Comfort and Joy
02.2016 - Current
Phone Canvasser
Clean Water Action
09.2010 - 05.2016
Massage Therapy
National Holistic Institute
GED -
Biddeford Adult Education Center
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