Mikey Monopoli
Shrewsbury,MA
Summary
With a proven track record at Oceans Edge Resort, I excel in turf management and team collaboration, enhancing operational efficiency and guest satisfaction. Leveraging hard-working ethos and heavy machinery expertise, I've significantly contributed to landscaping projects, demonstrating a dependable ability to meet and exceed employer expectations without compromising quality.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Agronomist
Oceans Edge Resort
Brewster, Massachusetts
05.2024 - 08.2024
- Performed daily maintenance of golf course grounds, including mowing, weeding, watering and fertilizing.
- Assisted in the construction of new features such as bunkers and tee boxes.
- Operated equipment such as tractors, mowers and utility vehicles to perform various tasks on the golf course grounds.
- Provided support to other departments in landscaping projects around the facility.
- Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
- Set up courses each day by changing cups, putting out flags and emptying trash.
- Managed nearby features such as bunkers with raking and regular care.
- Removed leaves, clippings and debris with blowers or collection methods.
- Used hand-held tools to maintain green spaces.
- Lifted and removed fallen or damaged branches using hand and power tools.
Greenskeeper
The Haven Country Club
Boylston, Massachusetts
05.2022 - 08.2024
- Maintained and monitored turf grass health; fertilized, aerated, and over-seeded as needed.
- Performed routine maintenance on mowing equipment; sharpened blades and changed oil and filters.
- Operated heavy machinery to accomplish daily tasks
The Willows Retirement Home
Salmon Health And Retirement
Westborough, Massachusetts
09.2020 - 03.2021
- Served and bussed tables for retirement home members.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided menus, explained daily specials, and answered questions about menu items.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Accurately recorded orders in POS system while providing excellent customer service.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
Skating Instructor
John Dillion Powerskating School
Worcester, MA
01.2019 - 12.2020
- Taught skating lessons to children
- Taught beginner skaters how to skate on ice and maneuver around the rink.
- Conducted assessments of student progress and provided feedback to parents.
- Organized group classes for different age groups.
- Helped skaters develop effective strategies for competing in competitions.
- Supported students who were struggling with certain techniques or concepts.
- Adapted instruction methods based on the individual student's needs.
- Worked with coaches to coordinate team practices, drills.
- Developed inclusive, welcoming environment for students.
- Instructed students on core principles of sport.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Job Title
Cape Cod Inflatable Park
Dennisport, MA
04.2020 - 08.2020
- Greeted visitors and provided information about park activities.
- Enforced park rules and regulations; issued warnings or citations when necessary.
- Maintained cleanliness of public areas by emptying trash cans and picking up litter.
Education
High School and Middle School -
Worcester Academy
Worcester, MA11.2024
High School Diploma -
Pomfret School
Pomfret, CT05-2024
Skills
- Hard Working
- Dependable
- Safe Food Handling
- Table resetting
- Heavy Machinery Operation
- Turf management
- Lawn Care
- Operating mowers and tractors
- Work Orders
- Teamwork and Collaboration
Volunteer Experience
St. John's Food Bank, Community Service, Helps Mr. Sullivan bring food down from school to 'St John's food for the poor', Mr. Sullivan, (508) 868-4855
Timeline
Agronomist
Oceans Edge Resort
05.2024 - 08.2024
Greenskeeper
The Haven Country Club
05.2022 - 08.2024
The Willows Retirement Home
Salmon Health And Retirement
09.2020 - 03.2021
Job Title
Cape Cod Inflatable Park
04.2020 - 08.2020
Skating Instructor
John Dillion Powerskating School
01.2019 - 12.2020
High School and Middle School -
Worcester Academy
High School Diploma -
Pomfret School