Mikeya Harrell
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Interested in applying excellent communication and interpersonal skills to a demanding role. Experienced in data entry and handling money. Can quickly memorize product details and build client relationships. Passionate and detail attentive. Excels in growth roles.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin' Donuts
02.2023 - 03.2024
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported highest standards of conduct and service to support company reputation.
Scribe
Oak Hill Family Care Center
01.2023 - 02.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
IT Technician
EMTEC Inc
06.2021 - 11.2022
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Provided training sessions for end users on how to use various software programs.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Front Service Clerk
Publix
06.2020 - 10.2021
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Assisted customers with returns, exchanges, and other inquiries.
- Followed company policies and procedures regarding security measures for protecting company assets.
Education
Bachelor of Arts - Social Work
University of North Florida
Jacksonville, FL06-2026
Skills
- Documentation skills
- Chart organization
- POS Systems
- Up-Selling
- Team Leadership
- Speedy and Efficient
- Positive and Professional
- Team Player
- Technical Support
- Mobile Device Management
- Software Updating
- Customer Service
- Organizational abilities
- Data entry experience
Timeline
Barista
Dunkin' Donuts
02.2023 - 03.2024
Scribe
Oak Hill Family Care Center
01.2023 - 02.2024
IT Technician
EMTEC Inc
06.2021 - 11.2022
Front Service Clerk
Publix
06.2020 - 10.2021
Bachelor of Arts - Social Work
University of North Florida