Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikeya Jordan

Palm Bay,FL

Summary

Proficient service agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Knowledgeable and dedicated customer service professional with extensive experience in mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Shift Leader

Percepta
Melbourne, FL
02.2021 - 02.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Assisted in training new employees on shift operations.
  • Set up warranty with customers and trained on warranty with new employees
  • Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
  • Created and maintained accurate records of all warranties, including expiration dates and customer information.
  • Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
  • Processed monthly warranty reports for management review and analysis.

Patient Service Representative

Walgreens Boots Alliance
PALM BAY, United States
11.2022 - 02.2023
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Scanned documents into electronic health record system as needed.

Mortgage Specialist

SourcePoint
Palm Bay, FL
01.2021 - 02.2022
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Created profitable and efficient solutions.
  • Creatively solved business problems while specializing in organizational development, marketing and production management with track record of meeting revenue and profit goals.
  • Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
  • Reorganized, streamlined and strengthened operations to maximize performance and profitability in highly competitive markets.

Housekeeping Supervisor

Viera Hospital
Melbourne, FL
02.2019 - 04.2021
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Maintained controls over expenses and inventory for optimal budget tracking.

Laundry Technician

Palm Bay Memory Care
PALM BAY, United States
04.2018 - 01.2020
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Collected soiled linens and clothing and pretreated stains.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

CNA

Atlantic Shores Nursing Rehabilitation
PALM BAY, United States
03.2017 - 02.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Personal Banker

PNC Bank
Palm, FL
02.2015 - 02.2017
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.

Cashier Team Lead

Circle K
Daytona Beach, FL
02.2011 - 02.2014
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.

Education

High School Diploma -

Palm Bay Magnet Senior High School
Melbourne, FL
05-1990

Skills

  • Auto
  • Financial History Analysis
  • Payment Schedule Computation
  • Credit History Review
  • Federal Lending
  • Payment Plans
  • Customer Accounts Management
  • Refinancing Options
  • Escrow Management
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Call Volume Analysis
  • Customer Service Management
  • Production Reporting
  • Training Assistance
  • Client Service
  • Motivational Leadership
  • Policy Enforcement
  • Project Management
  • Organization and Time Management
  • Policy Review
  • Warranty specialist
  • Advanced in Microsoft,Excel, Salesforce, and PowerPoint
  • Proficient in analytics
  • Detail oriented
  • Organizational skills and time management

Timeline

Patient Service Representative

Walgreens Boots Alliance
11.2022 - 02.2023

Shift Leader

Percepta
02.2021 - 02.2024

Mortgage Specialist

SourcePoint
01.2021 - 02.2022

Housekeeping Supervisor

Viera Hospital
02.2019 - 04.2021

Laundry Technician

Palm Bay Memory Care
04.2018 - 01.2020

CNA

Atlantic Shores Nursing Rehabilitation
03.2017 - 02.2019

Personal Banker

PNC Bank
02.2015 - 02.2017

Cashier Team Lead

Circle K
02.2011 - 02.2014

High School Diploma -

Palm Bay Magnet Senior High School

Similar Profiles

CREATE PROFILE
Mikeya Jordan