Summary
Overview
Work History
Education
Skills
Timeline
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Mikeya Welcher

Washington, DC,DC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options and a dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

14
14
years of professional experience

Work History

Floating Concierge

Planned Companies
08.2023 - 02.2024
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Concierge

Marriott International, Inc.
06.2021 - 06.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Customer Service Representative

CRP, Incorporated
05.2017 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Provided primary customer support to internal and external customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Accounts Payable Specialist

Pepco Holdings
02.2010 - 05.2017
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Education

Associate of Science - Accounting

Everest University Online - Tampa
Seffner, FL
06.2019

Associate of Arts - General Studies

Trinity University
Washington, DC
05.2014

Skills

  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Needs Assessment
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Insurance Coverage Verification
  • Persuasive Negotiations
  • Insurance Policy Sales
  • Underwriter Selection

Timeline

Floating Concierge

Planned Companies
08.2023 - 02.2024

Concierge

Marriott International, Inc.
06.2021 - 06.2023

Customer Service Representative

CRP, Incorporated
05.2017 - 06.2021

Accounts Payable Specialist

Pepco Holdings
02.2010 - 05.2017

Associate of Science - Accounting

Everest University Online - Tampa

Associate of Arts - General Studies

Trinity University

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Mikeya Welcher