Micheal A. Grider

I am a Global Business Account Manager 2 at AT&T, where I lead a team of 8 Account Executives and manage an extensive portfolio of 150+ Global Financial Enterprise clients in the New England area. I utilize my consultative selling skills, business acumen, and project management expertise to close sales, negotiate rates, implement agreements, and resolve customer disputes. I also support the delivery of high-quality mobility sales solutions, including networks, devices, technologies, and in-building requests, to both internal and external clients. I have over 5 years of experience in sales, project management, and customer care, working for leading telecom companies such as Verizon and AT&T. I have a proven track record of increasing revenue, improving customer retention, and enhancing employee performance in highly competitive, cross-functional environments. I hold a Bachelor of Science in Business Administration and Management from the University of Colorado Denver, and I have earned multiple certifications and honors, such as PMP, MVP, and National Honor Society. I am passionate about digital transformation, innovation, and customer satisfaction, and I strive to form strong alliances with various departments and stakeholders to design and execute strategic initiatives that align with the company's vision and goals. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.