Mikhael Bouldin
Stone Mountain,GA
Summary
Accomplished Support Provider at KES Inc., adept in network troubleshooting and fostering client relationships, significantly enhanced client well-being and operational efficiency. Skilled in remote support and incident management, demonstrated exceptional problem-solving abilities and a commitment to excellence. Proven track record in improving customer satisfaction and loyalty through effective communication and technical expertise.
Overview
11
11
years of professional experience
Work History
Support Provider
KES Inc.
11.2020 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained entire family's schedule and organized events.
Customer Service Cashier
Panera Bread
07.2019 - 10.2020
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Zoe's Kitchen Inc.
10.2018 - 01.2019
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Representative
Corner Bakery Cafe
08.2013 - 07.2018
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN12.2025
Associate of Science - General Studies
Atlanta Metropolitan State College
Atlanta, GA12.2021
High School Diploma -
Wheeler High School
Marietta, GA05.2012
Skills
- Network Troubleshooting
- Incident Management
- Remote Support
- Virtualization Technologies
Timeline
Support Provider
KES Inc.
11.2020 - Current
Customer Service Cashier
Panera Bread
07.2019 - 10.2020
Customer Service Cashier
Zoe's Kitchen Inc.
10.2018 - 01.2019
Customer Service Representative
Corner Bakery Cafe
08.2013 - 07.2018
Bachelor of Science - Psychology
Walden University
Associate of Science - General Studies
Atlanta Metropolitan State College
High School Diploma -
Wheeler High School
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