Mikhael Mikho
Des Plaines,IL
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, application support, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to increase efficiency.
Overview
11
11
years of professional experience
Work History
Application Support - Engineering Design/PLM
Boeing
, Remote
09.2022 - 10.2023
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users
- Managed application database using Microsoft SQL server
- Analyze and resolve End User Support questions and production issues
- Monitoring Applications using tools like Splunk
- Develop and maintain direct customer and broader service delivery relationships
- Assist in developing and implementing process automation and improvements
- Perform root cause and corrective/preventative action analysis related to major incidents or recurring problems
- Lead response and recovery related to user service requests and incidents, working in coordination with application and infrastructure teams
- Maintain knowledge articles and documentation including processes/procedures related to operations support and recovery
IT Support Specialist /Administrator
Motorola Solutions
Elgin, IL
04.2020 - 08.2022
- Manage software & hardware for printers, scanners, and computers (Windows & Linux)
- Manage database (Oracle SQL)
- Batch projects (Telnet & Oracle)
- Built Mainframes for applications to help testing procedures
- Used linux command prompt on daily basis
- Manage CCMS projects using excel and web data entry
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Troubleshot networking issues such as IP addressing conflicts, DNS server settings
- Developed scripts for automating routine IT tasks such as software deployments or patching process
- Orientation for new employees
- Creating e-forms for receiving materials
- Manage Google drive files for the company
IT Technician
First Chicago Transportation
Chicago, IL
06.2015 - 03.2020
- Installed computer software and network
- Investigated network issues, configured multiple network devices, servers, routers and switches
- Deploying new workstations/printers as well as installed new operating system
- Coordinates and assigns work projects such as converting new computer hardware or software
IT Technician
ECOLAB
Chicago, IL
12.2012 - 06.2015
- Create, maintain, user accounts as needed
- Troubleshoot desktop hardware and software issues
- Configure, maintain, and troubleshoot issues with peripherals (label printers, scales, barcode scanners)
- Document all work performed in ticketing system
Education
Bachelor of Science - Computer Science
Technical Institute of Kirkuk
Iraq05.2010
Skills
- Windows/Android/IOS
- SQL
- Linux
- Active Directory
- Microsoft 365
- Database
- Oracle
- Telnet
- ServiceNow
- Software
- Configuration
Timeline
Application Support - Engineering Design/PLM
Boeing
09.2022 - 10.2023
IT Support Specialist /Administrator
Motorola Solutions
04.2020 - 08.2022
IT Technician
First Chicago Transportation
06.2015 - 03.2020
IT Technician
ECOLAB
12.2012 - 06.2015
Bachelor of Science - Computer Science
Technical Institute of Kirkuk
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