Mikhael Younis
Randolph Township
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by taking initiative before the order is even given unless specified to wait. Performs well under pressure and thrives in fast paced high-volume environments. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front of House Manager
The Roasted Breafruit
05.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Maximized quality assurance by completing frequent line checks.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Freelance Game Coder/Graphic Designer
Self Employed Web
01.2022 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Used Adobe Animate, Clip Studio Art, Adobe Illustrator, and Blender to create, Products, Animations, 3D models, images and layouts.
- Created broad range of work using various design techniques.
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Applied knowledge of production to create high-quality images.
- Designed website layouts, templates, and unique branded looks.
- Completed final touches for projects such as images sizes and font selection.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Code manipulate my code to match customers code and put myself in there shoes so that there isn't future issues.
Retail Store Manager
Track 23
01.2023 - 06.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Support
Home Depot
09.2022 - 10.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Dishwasher
The Greek Place
06.2019 - 02.2021
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Service Prioritization
- Restaurant Operations
- Training and Coaching
- POS System Operations
- Sets aside personal goals for employer
- Perfectionist that gets stuff done
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front of House Manager
The Roasted Breafruit
05.2023 - Current
Retail Store Manager
Track 23
01.2023 - 06.2023
Customer Support
Home Depot
09.2022 - 10.2022
Freelance Game Coder/Graphic Designer
Self Employed Web
01.2022 - Current
Dishwasher
The Greek Place
06.2019 - 02.2021
Associate of Science - Computer Science
Southern New Hampshire University
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