Mikhaeya Campbell
Columbus,OH
Summary
Efficient office assistant with several years of experience handling high-volume calls and in-person inquiries. Known for diligent, respectful attitude towards clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Reliable Child Care
Canal Winchester, Ohio
02.2020 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed daily office operations and maintained a clean and efficient workspace.
- Supervised small group activities.
- Encouraged positive behavior with rewards and incentives.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Protected confidential information related to staff and families.
Team Lead
UGG
Sunbury, Ohio
09.2020 - 04.2021
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Led a team of 19 individuals in achieving quarterly sales targets, exceeding goals.
Education
High School Diploma -
Mifflin High School
Columbus, OH06-2019
Skills
- Bookkeeping
- Office Administration
- Clerical Support
- Inventory Management
- Expense Reporting
- Database Management
- Scheduling
- Mail handling
- Administrative Support
- Call handling
- Proofreading
- Customer Service
- Data Entry
- File Maintenance
- Cash Handling
- Team Supervision
Certification
- CPR, Red Cross
- CCW Tactical Pack Safety Solutions
Coach, PDP
- Traveling Dance Team
Timeline
Team Lead
UGG
09.2020 - 04.2021
Office Assistant
Reliable Child Care
02.2020 - Current
- CPR, Red Cross
- CCW Tactical Pack Safety Solutions
High School Diploma -
Mifflin High School
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