Mikhail Froehlich
Lee's Summit,MO
Summary
Dynamic Direct Support Specialist with a proven track record at Compass Health Network, skilled in individualized support planning and crisis intervention. Adept at enhancing client independence and well-being through effective medication administration and relationship building. Committed to fostering a safe environment and promoting personal growth for diverse client needs.
Overview
7
7
years of professional experience
Work History
Direct Support Specialist
Compass Health Network
01.2023 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed and implemented individualized support plans to address client needs effectively.
- Monitored client progress, documenting observations and reporting changes to healthcare teams.
- Coordinated transportation for clients to medical appointments and community activities, enhancing access to services.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Office Manager
A to Z Tree Service
07.2018 - 12.2022
- Managed daily office operations, ensuring smooth workflow and efficient task completion.
- Oversaw scheduling and coordination of appointments, enhancing team productivity.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Streamlined communication between departments, fostering collaboration on projects.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Penn Foster Career School
Scranton, PACertificate - Dental Assistant
Accelerated Academy
Lee's Summit, MO11-2025
Skills
- Individualized support planning
- Client progress monitoring
- Crisis intervention strategies
- Daily living assistance
- Behavior management
- Client documentation accuracy
- Community resource access
- Transportation assistance
- Problem-solving
- Multitasking and organization
- Patient care
- Active listening
- Behavioral support
- Relationship building
- Positive reinforcement
- Patient assessments
- Patient management
- Client support
- De-escalation techniques
Timeline
Direct Support Specialist
Compass Health Network
01.2023 - Current
Office Manager
A to Z Tree Service
07.2018 - 12.2022
High School Diploma -
Penn Foster Career School
Certificate - Dental Assistant
Accelerated Academy