Mikhail Gebhardt
Managing Director
Smithsburg,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Program Coordinator
Federal Emergency Management Agency, DHS
Washington, DC
10.2022 - Current
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Facilitated programming by coordinating resources and deliverables between departments.
- Identified risks and developed mitigation plans.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Oversaw staff schedules and assignments to handle programming demands.
- Developed proposals and operational plans within assigned area.
- Developed and recommended policies and procedures for evaluating programs.
Co-Founder and Managing Director
Life Leap Foundation
Remote, MD
01.2021 - Current
- Ensure donations are used appropriately according to IRS regulations by reviewing funding spreadsheets quarterly and yearly with the legal team and foundation partners.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Established and maintained strong relationships with customers, vendors and strategic partners.
IA Regional and Field Coordination Analyst
Federal Emergency Management Agency, DHS
Washington, DC
02.2021 - 10.2022
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Cultivated relationships with stakeholders and within company to share tips and information.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed budget analysis to control expenditures and predict future budget needs.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Managed the entire division's Emergency Notification System (ENS).
- Managed the Emergency Relocation Group (ERG) Roster for executive leadership.
- Ensured Continuity of Operations Plan (COOP) for division was up to date and ready to implement in a no notice event.
Senior Advisor
Federal Emergency Management Agency, DHS
Washington, DC
08.2016 - 02.2021
- Designed PowerPoint slides and developed talking points, agendas, and Project Management Plans for senior leadership.
- Streamlined operations to maximize section efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive improvements.
- Streamlined operations to maximize mission efficiency.
Recovery Coordination Specialist
Federal Emergency Management Agency, DHS
San Juan, Puerto Rico
04.2019 - 04.2020
- Created and managed Information Sharing Access Agreement (ISAA) and Memorandum of Agreement (MOA) between various federal agencies to update the building codes around the United States.
- Facilitated emergency management training for staff and conducted emergency drills.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
Recovery Coordination Specialist
Federal Emergency Management Agency, DHS
Orlando, FL
10.2017 - 04.2018
- Supported a team on the creation of an in-depth technical review assessment on the gaps of support and capacity to recover – The Mission Scoping Assessment – and a strategic level federal document that describes the unified strategies and relevant resources the federal agencies and collaborative partners will take to support local, state, tribal, territorial, and insular area governments in their recovery from a disaster – The Recovery Support Strategy (RSS) which was given over to the State of Florida as structured recommendations of recovery
- Edited and formatted recovery support documents to recover the damages the state of Florida experienced from Hurricane Irma
- Performed Recovery liaison duties: coordinating with the Recovery Support Functions (RSFs) Field Coordinators and the recovery practitioners for information and to support their needs
- Supported the Recovery Data Analytics cell to develop more effective data collection methods by creating spreadsheets, flow charts, and analytical mind-maps
- Composed talking points, documented meetings, and created reports for senior-level briefings & executive inquiries
- Performed ad hoc training for the RCG writing team on advanced processes in Microsoft Word, PowerPoint, note-taking, coordinating meetings, formatting documents to meet federal compliance and time management
- Advised deployed staff unfamiliar with the FEMA travel process (Concur) and pay process (WebTA)
- Led the formatting and editing team of the technically complex MSA and RSS to include formatting photographs, maps, tables, and aligning appropriate footnotes according to DHS and FEMA style guide procedures.
- Followed all company policies and procedures to deliver quality work.
- Interpreted the State of Florida's needs and introduced services to fit specific requirements.
- Created and delivered presentations to internal and external stakeholders to showcase realtime updates.
- Built and managed relationships with key clients and partners to drive growth.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Trained and mentored 15 new personnel hired to fulfill various roles.
Deputy Group Supervisor
Federal Emergency Management Agency, DHS
Hyattsville, MD
09.2016 - 09.2017
- Managed more than 1,000 survivor claims into the Neutrals Access Database for further evaluation and consideration in the FIMA flood insurance process.
- Coordinated and managed leadership meetings that enhanced the overall speed, efficiency, and accuracy of importing and updating claims into the neutrals database.
- Oversaw, Assigned, delegated, evaluated co-workers tasks and collaborated with team members on claims uploaded to the neutrals database.
- Managed the administrative process for an adjudicated flood insurance claims.
- Consistently met or exceeded strict processing timelines that were legally required.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive improvements.
Assistant Team Leader
AmeriCorps NCCC FEMA Corps
07.2015 - 04.2016
- Conducted a high-level overview with The Corporation for National and Community Service (CNCS) leaders, foreign dignitaries, and international delegates on the benefits of the NCCC FEMA Corps
- Appointed advisor to the Recovery Support Function Leadership Group (RSFLG) Executive Secretariat.
- Accomplished over 2000 hours of National and Community service with FEMA Corps
- Completed survivor benefit processing of over 250 Individual Assistance (IA) registration intakes for Hurricane Matthew
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach targets for specific tasks.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised nine co-workers.
- Developed solid professional relationships to broaden efficiency of stakeholder and federal cross-functioning groups.
Youth Ambassador
State Of Ohio
Powell, OH
07.2010 - 08.2010
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create welcoming atmosphere.
- Represented the State of Ohio at professional conferences, delivering engaging presentations to diverse audiences.
- Used various social media platforms for media and blogger outreach.
- Built relationships with key stakeholders, fostering collaboration and understanding between each other.
- Resolved conflicts between staff members and community members in diplomatic manner.
Education
High School Diploma -
Olentangy Liberty High School
Powell, OH 08.2006 - 06.2011
No Degree - Computer And Information Sciences
Columbus State Community College
Columbus, OH 05.2001 -
Skills
Strategic leadership
Business Management
Customer service experience
Operational leadership
Organizational leadership
Relationship Management
Business Development
Information gathering
Project Management
Staff Management
Problem solving skills
Recruitment
Effective leader
Relationship building
Coaching and mentoring
Additional Information
- Awards: , President’s Volunteer Service Award – 04/2016 People to People Student Ambassador – 08/2010 Team Captain for Wrestling Team – 2010 to 2011
Timeline
Program Coordinator
Federal Emergency Management Agency, DHS
10.2022 - Current
IA Regional and Field Coordination Analyst
Federal Emergency Management Agency, DHS
02.2021 - 10.2022
Co-Founder and Managing Director
Life Leap Foundation
01.2021 - Current
Recovery Coordination Specialist
Federal Emergency Management Agency, DHS
04.2019 - 04.2020
Recovery Coordination Specialist
Federal Emergency Management Agency, DHS
10.2017 - 04.2018
Deputy Group Supervisor
Federal Emergency Management Agency, DHS
09.2016 - 09.2017
Senior Advisor
Federal Emergency Management Agency, DHS
08.2016 - 02.2021
Assistant Team Leader
AmeriCorps NCCC FEMA Corps
07.2015 - 04.2016
Youth Ambassador
State Of Ohio
07.2010 - 08.2010
High School Diploma -
Olentangy Liberty High School
08.2006 - 06.2011
No Degree - Computer And Information Sciences
Columbus State Community College
05.2001 -