MIKHAIL KULINETS

Technical Support Specialist with 7+ years of hands-on experience installing and troubleshooting cable, fiber, and copper networks. Skilled at resolving modem, router, and Wi-Fi issues, guiding users through fixes, and simplifying technical concepts. Currently expanding knowledge in Linux, networking, and cybersecurity while preparing for CompTIA certifications. Experienced with remote troubleshooting using tools like RDP and SSH, as well as ticketing systems and basic networking diagnostics. Quick learner, adaptable, and eager to bring field-tested problem-solving skills into a remote help desk role.

• Led and mentored a team of 10 network technicians, ensuring on-time project delivery and maintaining high installation quality standards.
• Expanded company operations by helping launch new branches across multiple states, including training and onboarding new technical teams.
• Upgraded infrastructure for 30+ Walmart stores across Arkansas, Texas, and Oklahoma, as well as 2 major locations in Anchorage, Alaska, improving network reliability and speed.
• Resolved 100+ support tickets for Kroger locations in the Nashville area, diagnosing and fixing issues with cameras, alarm systems, and sound infrastructure.
• Designed and drafted detailed blueprints of the Dallas–Fort Worth cable infrastructure, enabling accurate planning and efficient future installations.
• Delivered exceptional customer service while performing residential installations for top providers, including Xfinity, Spectrum, Sonic Fiber, Altice, and Comcast Business, consistently earning high satisfaction ratings.

• Google IT Support Certificate - in progress
• CompTIA Network+ - In progress (expected completion: [Month/Year])
• Cisco CCNA – Planned / Studying fundamentals of networking
• Fiber Optic Technician Training – Completed
• OSHA / Safety Certifications – Completed (if applicable)