Mikhail Lembersky
Rockaway Park
Summary
Dynamic General Manager with a proven track record at Admiral Inc., excelling in client retention and conflict resolution. Spearheaded operational efficiencies, achieving a 97% customer satisfaction rating. Proficient in Microsoft Excel and skilled in effective communication, I drive team success and optimize resource utilization for enhanced performance.
Overview
15
15
years of professional experience
Work History
General Manager
Admiral Inc.
Oceanside
11.2021 - 12.2024
- Directed daily operations to ensure smooth workflow and efficient resource utilization.
- Led team meetings to align goals and strategies across departments.
- Managed vendor relationships to optimize supply chain processes and procurement activities.
- Developed budgets to allocate resources effectively and monitor financial performance.
- Resolved customer inquiries to maintain high levels of satisfaction and service quality.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Warehouse Manager
Admiral Inc.
Oceanside
12.2015 - 11.2021
- Managed daily warehouse operations to ensure efficient workflow.
- Supervised staff to maintain safety and compliance standards.
- Coordinated inventory management and stock replenishment processes.
- Oversaw shipping and receiving activities for timely deliveries.
- Ensured that all orders were accurately fulfilled in a timely manner.
Customer Service Manager
Admiral Inc
Oceanside
04.2010 - 12.2015
- Handled 80+ calls daily, with duties including signing up new customers, retrieving customer data,presenting relevant product information
- Maintained up to date knowledge of products and services
- Worked to address all customer concerns in a timely and effective manner.
- Remained courteous and calm, even during moments of customer dissatisfaction
- Received an average 97% customer satisfaction rating to date
- Trained 10 employees in customer service script recitation, conflict resolution, and data entry practices.
Education
Associate of Science - Business Administration And Management
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2004
Skills
- Effective communication
- Time management
- Client retention
- Pressure management
- Mediation and negotiation
- Multitasking skills
- Marketing strategies
- Conflict resolution
- Personnel training
- Microsoft Excel proficiency
- CRM expertise (HubSpot)
- Social media management (Twitter, Instagram)
Timeline
General Manager
Admiral Inc.
11.2021 - 12.2024
Warehouse Manager
Admiral Inc.
12.2015 - 11.2021
Customer Service Manager
Admiral Inc
04.2010 - 12.2015
Associate of Science - Business Administration And Management
Kingsborough Community College of The City University of New York