MIKHAIL McCRAY

In support of the U.S. Army Medical Materiel Development Activity and the Warfighter Readiness, Performance, and Brain Health (WRP&BH) Project Management Organization (PMO), developed knowledge management program plans, policies, and standards as part of a major WRP&BH-wide project, ensuring alignment with organizational objectives and best practices. Provided valuable input to the IT capital planning process within the WRP&BH framework, contributing insights to enhance the efficiency and effectiveness of IT investments across the organization. Implemented and interpreted metrics to evaluate the effectiveness and efficiency of IT programs within the WRP&BH context, facilitating data-driven decision-making processes and continuous improvement initiatives. Leveraged human resources effectively to accomplish mission requirements within the WRP&BH project, fostering collaboration and synergy within project teams to achieve strategic objectives. Led the development of a major WRP&BH-wide enterprise IT modernization plan, collaborating with other business units to establish priorities for IT investments and build compelling business cases. Demonstrated the total cost of investment to stakeholders within the WRP&BH framework, enabling informed decision-making and resource allocation strategies. Established metrics and associated performance measurement tools to monitor the progress and success of IT modernization initiatives within the WRP&BH context, ensuring accountability and alignment with organizational goals. Managed communities of interest involved in a major WRP&BH-wide project, facilitating the development and implementation of workable approaches to IT architecture, capital investment planning, e-Government, and other IT-related legislative and policy initiatives.

Key Results:

• PROJECT MANAGEMENT AND ACQUISITION SUPPORT: Provided comprehensive project management and acquisition support for the U.S. Army Medical Materiel Development Activity and the Warfighter Readiness, Performance, and Brain Health (WRP&BH) Project Management Organization (PMO).
• MEDICAL PRODUCT DEVELOPMENT: Supported USAMMDA in developing medical products such as drugs, vaccines, devices, and medical support equipment, specifically focusing on brain health initiatives.
• ACQUISITION DASHBOARD COORDINATION: Collaborated with the project manager to coordinate and consolidate all acquisition activities within the PMO acquisition dashboard, ensuring streamlined processes and efficient workflow, insuring obligations stated in IT contracts were complete and advised top-level managers on acquisitions for complex equipment, supplies, and/or services.
• MEETING MANAGEMENT: Tracked annual reporting meetings for PMO Integrated Product Teams (IPT) and Working Groups (W.G.), handling tasks such as scheduling, agenda preparation, documentation, meeting minutes, and action item tracking.
• TASKER COORDINATION: Coordinated and disseminated taskers to appropriate team members, ensuring timely completion and adherence to project deadlines.
• INFORMATION VALIDATION AND COMPILATION: Validated information and compiled responses to ensure comprehensive replies for review and approval by management, facilitating effective decision-making processes.
• INITIATIVE SUPPORT: Supported all major initiatives aimed at advancing product capabilities, contributing to the overall success of project objectives.
• PROGRAMMATIC AND TECHNICAL DOCUMENT REVIEW: Assisted in programmatic and technical document review, conducted market research, and facilitated vendor site visits/demonstrations, ensuring alignment with project requirements and objectives.
• SITUATIONAL AWARENESS: Maintained situational awareness of information flows containing items of interest or government product manager responsibilities, ensuring timely and appropriate responses.
• FISCAL MANAGEMENT SUPPORT: Assisted in PMO-related fiscal management by performing budget analysis and contract support regarding deliverables and periods of performance, ensuring financial accountability and compliance.
• DOCUMENTATION PREPARATION: Prepared and reviewed various documentation including briefings, summaries, information papers, technical reports, acquisition documentation, and correspondence, ensuring accuracy, clarity, and compliance with organizational standards

Provided SharePoint and web API subject matter expertise to the U.S. Army Cyber Command and affiliates. Addressed capability gaps and delivered custom code solutions to enhance mission support. Conducted development and administration of SharePoint platforms and their building blocks, coordinating with SharePoint Administrators on capacity planning and performance monitoring. Ensured full functionality of SharePoint advanced features, planned upgrade paths, and conducted high-level SharePoint development using various models for software applications. Collaborated with stakeholders to map mission and business requirements to SharePoint capabilities and implemented best practices across DAIIS. Demonstrated expertise in the development and interpretation of policies, procedures, and strategies governing the planning and delivery of IT services throughout the organization. Provided expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues, resulting in improved operational efficiency and effectiveness. Made decisions or recommendations that significantly influenced important IT policies or programs. Exhibited mastery and applied interrelationships of multiple IT specialties, including enterprise-level network infrastructure, management software systems, and emerging technologies, to enhance business processes. Utilized project management principles and practices to develop plans, schedules, and milestones, resulting in successful project outcomes. Employed effective oral and written communication techniques to convey complex technical information to diverse audiences. Demonstrated mastery and skill in applying systems analysis principles and techniques, process engineering concepts, and new IT technologies to assess systems design methodologies and recommend implementation of revisions. Reviewed the impact of new systems design policies on the design process, recommended appropriate changes, and led their implementation throughout the agency. Collaborated with application programmers to translate business rules and processes into requirements, ensuring alignment with organizational objectives. Planned, documented, tested, and implemented projects using prescribed lifecycles, ensuring IT products met business requirements. Prepared documentation for implementing IT security and business resumption strategies, resolving design problems encountered during testing and implementation, and supporting configuration management process compliance through plans, processes, and procedures.

Key Results:

• PROVIDE SUBJECT MATTER EXPERTISE: Offered SharePoint and web API expertise, improving collaboration and efficiency within U.S. Army Cyber Command and affiliates.
• CUSTOM CODE SOLUTIONS: Developed and implemented custom code solutions to address capability gaps, resulting in enhanced mission support and operational effectiveness.
• SHAREPOINT PLATFORM DEVELOPMENT: Conducted development and administration of SharePoint platforms, optimizing performance and functionality.
• CAPACITY PLANNING AND PERFORMANCE MONITORING: Collaborated with SharePoint Administrators on capacity planning and performance monitoring, ensuring optimal system performance.
• ENSURE FULL FUNCTIONALITY OF ADVANCED FEATURES: Verified full functionality of SharePoint advanced features, including Business Intelligence and authentication methods, enhancing data management capabilities.
• UPGRADE PATH PLANNING: Planned upgrade paths for cumulative updates and service packs, ensuring seamless transitions and system stability.
• HIGH-LEVEL SHAREPOINT DEVELOPMENT: Conducted high-level SharePoint development using various models, such as full-trust code and REST API, meeting project requirements efficiently.
• SCRUM MANAGEMENT LIFECYCLE: Implemented Scrum management lifecycle for software applications, promoting agile development practices and improving project efficiency.
• SHAREPOINT BEST PRACTICES IMPLEMENTATION: Recommended and implemented SharePoint best practices across DAIIS, fostering knowledge sharing and standardization.
• CUSTOM CODE SOLUTIONS DEVELOPMENT: Developed robust and scalable custom code solutions for SharePoint, supporting authentication providers and meeting internal and external customer requirements.
• INFRASTRUCTURE CONFIGURATION AND DEVELOPMENT: Provided design support, administration, configuration, and development of SharePoint sites and supporting infrastructure, ensuring alignment with organizational objectives.
• ADVISORY ROLE: Advised and assisted the Chief Technology Officer regarding information and technology related to SharePoint, contributing to strategic decision-making processes.
• COMPLIANCE WITH AUDIT SPECIFICATIONS: Developed and incorporated mandatory fields of the DNI Audit.XML specification into SharePoint, ensuring compliance with regulatory requirements
• Enhanced collaboration and productivity within project teams through the development of tailored SharePoint sites and workspaces.
• Ensured system reliability with regular monitoring, troubleshooting, and maintenance tasks to maintain optimal performance levels for all users.
• Streamlined workflows by automating repetitive tasks using Microsoft Flow or custom-built applications within the SharePoint ecosystem.
• Improved SharePoint architecture efficiency by designing and implementing custom solutions to streamline processes.

Developed multiple applications focusing on MS SharePoint using web API concepts within the Dot Net framework. Produced three major SharePoint HTML dynamic sites to support cyber conferences for the ISWSU FBI Cyber command. Managed Scrum and sprint meetings, providing updates to senior leadership on project progress. Oversaw and managed the improvement and simplification of reporting requirements through data analysis and ensured compliance with reporting standards. Utilized out-of-the-box (OOTB) capabilities in MS SharePoint APIs, Workflows, SP Designer, PowerApps, Power BI, and other related tools to automate critical business and information processes. Accomplished significant technical, local projects, or substantial national level projects that involved assessing new systems design methodologies to improve software quality or reviewing the impact of new systems design policies on the systems design process. Dealt with long-range plans, new cutting-edge technologies, or issues, developed new policies and/or made significant changes to existing policies in the current position. Applied knowledge and expertise daily to resolve exceptionally complex and broad problems or projects and critical issues. Translated business rules and processes into requirements; assessed new systems design methodologies to improve software quality, accurately represented customer requirements, effectively measured software development risk, presented recommendations for adoption of new methodologies, and led the implementation of improvement projects. Reviewed the impact of new systems design policies on the systems design process, including recommending the most beneficial implementation approaches, and led the implementation activities

Key Results:

• APPLICATION DEVELOPMENT: Developed multiple applications using MS SharePoint and web API concepts, enhancing functionality and efficiency within the organization.
• SHAREPOINT SITE DEVELOPMENT: Produced three major SharePoint HTML dynamic sites to support cyber conferences, facilitating effective communication and collaboration among stakeholders.
• SCRUM MANAGEMENT: Conducted and managed Scrum and sprint meetings, ensuring alignment with project timelines and objectives.
• REPORTING REQUIREMENTS IMPROVEMENT: Oversaw the improvement and simplification of reporting requirements through data analysis, resulting in enhanced reporting accuracy and efficiency.
• UTILIZATION OF OOTB SHAREPOINT CAPABILITIES: Leveraged out-of-the-box (OOTB) capabilities in MS SharePoint APIs, Workflows, SP Designer, PowerApps, Power BI, and other related tools to automate critical business processes.
• WEB APPLICATION DEVELOPMENT: Designed, built, and integrated web applications, including backend systems utilizing databases, to support organizational objectives.
• IT PROJECT COORDINATION: Led coordination of IT projects and provided operational/production support for survey processing systems, ensuring timely delivery and alignment with stakeholder requirements.
• STAKEHOLDER COMMUNICATION: Communicated effectively with stakeholders across partnering areas, facilitating collaboration, and ensuring project success.

In support of the Capability Delivery Office (CDO) within the Cybersecurity and Infrastructure Security Agency (CISA) at the Department of Homeland Security (DHS), ensured the integration of IT programs and services; developed solutions to integration/interoperability issues; designed, developed, and managed IT policy and planning functions that met current and future business requirements, and applied or extended, enhanced, or optimized the existing architecture; managed assigned projects; communicated complex technical requirements to non-technical personnel; and prepared and presented briefings to senior management officials on complex/controversial issues. Led IT policy and planning projects from start to finish and provided advice on and devised solutions to a wide range of IT issues. Developed knowledge management program plans, policies, and standards; provided input to the IT capital planning process; developed, implemented, and interpreted metrics for the evaluation of IT program effectiveness and efficiency; and leveraged human resources in the accomplishment of mission requirements. Led the development of an enterprise IT modernization plan; worked with other business units to establish priorities for IT investments, built business cases, demonstrated total cost of investment; and established metrics and associated performance measurement tools. Managed communities of interest involved in the development and implementation of workable approaches to IT architecture, capital investment planning, e-Government, and other IT-related legislative and policy initiatives. Conducted in-depth analysis of project data, requirements, and impact; identified problem areas and determined how to resolve them.

Key Results:

• Optimized search functionality within internal databases, enabling faster access to relevant information for users.
• Created detailed documentation of company policies and procedures, promoting consistency across business operations.
• Organized quarterly knowledge-sharing sessions featuring guest speakers from various industries, fostering innovation within the organization.
• TROUBLESHOOTING: Tested troubleshooting methods devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• SOLUTION DEVELOPMENT: Implemented solutions using out-of-the-box SharePoint features and capabilities.
• ASSESSMENT PLANNING: Developed assessment test plans and assessment reports providing remediation or mitigation strategies.
• CYBER THREAT ANALYSIS: Analyzed validity of technology trend data and assessed cyber threats and vulnerabilities.
• TRAINING PROVISION: Assisted with the development and provision of training to end users.
• SHAREPOINT MANAGEMENT: Prepared SharePoint users for Migration to SP online and managed knowledge management (KM) framework, strategy, policies, process, and procedure.
• GOVERNANCE PLANNING: Developed and executed SharePoint Governance Plan and provided SharePoint architecture and content management support.
• USER TRAINING: Provided workforce with user training on SharePoint, PAL, Office Communicator, and other tools.
• REQUIREMENTS MANAGEMENT: Supported design, development, and implementation of automated Requirements Management and Configuration.
• DATA SECURITY: Monitored use of data files and regulated access to protect secure information.
• SUPERVISION: Supervised a team of 2 developers and business analysts engaged in a $2.5 million project for the creation of a new Investment and Contracts management system.
• HTML DEVELOPMENT: Wrote HTML and maintained jQuery scripts for daily maintenance activities, including indexes and tables analysis.
• DOCUMENTATION: Documented all transactions, providing support interactions in the system for future reference and addition to the knowledge base.
• RESEARCH: Conducted research and analyzed content of records to make disclosure determinations.

Led or supported the development of multi-year IT strategic plans, ensuring alignment with organizational objectives and long-term vision. Conducted Business Performance Reviews, providing insights and recommendations for enhancing operational efficiency and effectiveness. Evaluated policy needs and developed policies to govern IT activities, ensuring compliance with regulatory requirements and best practices. Developed and executed IT budgets, optimizing resource allocation and ensuring cost-effectiveness. Participated in the IT capital planning process and assisted in managing IT investment portfolios, contributing to informed decision-making and resource prioritization. Developed and monitored IT spending and performance measures, facilitating data-driven decision-making and continuous improvement. Interpreted metrics for the evaluation of IT program effectiveness and efficiency, identifying areas for enhancement and optimization. Identified and addressed IT workforce planning and management issues such as recruitment, retention, and training, ensuring a skilled and motivated workforce. Conducted surveillance and assessment of IT programs and projects, conducting in-depth analysis of project data, requirements, and impact to identify problem areas and determine effective resolution strategies.

Key Results:

• Gathered customer requirements, planned and developed solutions
• Demo/trained users on product for customer acceptance
• Analyzed business process with an understanding of technical problems and solutions as they relate to the current and future joint environment
• Provided recommendations as necessary
• Integrated or replaced outdated processes with new processes according to best practice
• Communicated any changes to impacted JS teams Support Tier II and Tier III of the Service Desk, primarily with SharePoint in a business process environment
• Recommended and facilitated quality improvement and collaboration efforts as it relates to IT
• Supported administration and management of JS SharePoint presences according to governance and best practice
• Interacted with users at various levels and evaluated vendor products
• Developed and monitored policies and standards for allocation related to the use of computing resources
• Created, modified, and deleted SharePoint accounts as directed and in compliance with all standard operating procedures
• Configured SharePoint services and settings
• Assisted individuals in maximizing the potential of SharePoint as it relates to their job function
• Documented SharePoint configurations and architectures
• Developed SharePoint sites and pages using SP services, Bootstrap, J-query
• Customized SP Forms using Info path, developed workflows using NINTEX and SP Designer
• Designed SharePoint master-page and page layouts, serving as company's main SharePoint support for all technical complications
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications
• Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
• Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post-production.

• Provided support for DIA FMP of communities of practice, share experiences across organizations, business units, and networks
• Worked with users to design, develop, and test complex knowledge capture processes and workflows, search capabilities, and measurement approaches
• Designed, developed, implemented, and maintained SharePoint-based applications and 3rd Party SharePoint related software for knowledge management applications
• Used available tools and/or web-based application development methodology to provide web-based solutions
• Planned, scheduled, and conducted systems tests; monitored test results, and took appropriate corrective action
• Performed a wide variety of analytical studies and projects related to management improvement, productivity improvement, management controls, and long-range planning including developing guidance on techniques for management and methods improvement
• Developed technical user guides and other technical documentation, such as Directives and Manuals
• Maintained current knowledge of relevant technologies as assigned
• Managed call flow and responded to technical support needs of customers
• Conducted research to address customer concerns
• Edited existing PowerPoint slides to enhance the corporate message
• Generated computer graphics and page-layout software, graphic elements, and photography
• Delivered production-ready graphics in HTML and CSS for all marketing assets
• Promoted knowledge sharing through DIA operational processes and systems enhancing the integration and exchange among information systems in the Foreign Material Program Office.

• Performed SharePoint site collection management of multiple site collections
• Served as the main point of contact between the organizations end users and IT staff
• Created and managed sub-sites, lists, and libraries to define the taxonomy and structure of data stored within the site collection
• Customized SP forms using INFO path, created workflows using NINTEX and SharePoint designer
• Used the Scrum-agile project method to present what kind of meetings and roles there should be in each project
• Managed branding, themes, page layouts, and web parts in accordance with organization policies and governance
• Performed daily tier one and two Client Support via telephone, email, and Remedy requests for assistance
• Made contributions to production of monthly SITREPs, special reporting and drafting CONOPs on focus topics
• Responsible for all aspects of data management: product hosting (SharePoint Portal) and/or dissemination.

• Captured and tracked functional requirements for the customer
• Developed Microsoft 2003 SharePoint sites for the Directorate of Analysis and its subordinate offices for collaboration and dissemination of documentations
• Developed SharePoint sites using Adobe Master Suite and Microsoft FrontPage to edit XML, HTML, and ASPX code for customized sites
• Managed SharePoint users and document control, such as a Word doc, PowerPoint, or HTM file
• Examined manuscripts, disks, and related materials accompanying the job to decide if furnished materials are adequate
• Developed and implemented financial project reporting solutions against customer requirements surrounding SharePoint 2010 technology
• Designed, developed, and implemented custom web part using Visual Studio 2010
• Used Red Gate tools with SQL Server query analyzer to optimize performance of the database with indexes and stored procedures
• Implemented Managed Metadata Navigation to simplify search on a site utilizing managed metadata
• Dreamweaver, PHP, CSS, JavaScript, Photoshop, HTML tools were used for Creating and developing customer websites
• Maintained consistent use of graphic imagery in materials and other marketing outreach
• Generated computer graphics and page-layout software, graphic elements, and photography
• Prepared daily, weekly, and monthly situational reports for higher headquarters.

• Participated in the conceptualization, design, development, and implementation of new GIS software applications related to NMIC guidelines and requirements
• Performed technical and administrative work developing and maintaining the software related to the Oracle based Midstream & Production Esri Geographic Information System (GIS)
• Coordinated Oracle SDE administrative and server tasks within development, prior to going to production
• Presented technical support for third-party application software; collaborated with ESRI, Dell, and CGA appliance counterparts to get program problems resolved
• Integrated map KML within SharePoint 2010, with the ability to notate the ma with live information
• Served as a system administrator for the Arc GIS, CGA, and Meta Carta application and related work management products to adjust application software to improve system performance
• Met with end-users to understand user needs; using input from the users, evaluate the effectiveness and efficiency of available upgrade and/or developmental options
• Identified and recommended strategies using the GIS system that could lead to increased efficiency or cost-effectiveness
• Established protocols for system access and data storage
• Created Geo databases using ESRI software to connect through NetApp environment
• Convened with users to get feedback on system performance and adjust the software to enhance its efficiency and effectiveness
• Managed Maritime Intelligence Portal that provided shipping lane data hosted by the CGA and the ArcGIS server for the Maritime Intelligence center
• Designed and developed using custom objects using Gang of Four design patterns and techniques to develop and implement scalable solutions
• Visual Studio 2010/2008 - ASP.NET, (C#/VB) Generate integrated GEOINT Products derived from historical AGI/MASINT analytical data to illustrate patterns associated within the customer's area of operation and interests.

• Worked as the Night Shift Supervisor or Senior Analyst with a team of 4
• Collected and disseminated Geospatial Imagery and INTSUMS to the intelligence community via the SIPRNET, JWICS, STONEGHOST, and NATO Secret systems in support of Army Intelligence over SharePoint pages and portals
• Managed SharePoint portals for all Military branches, Divisions, CONS and OCONUS, so reports to other Agencies and US allied forces could be disseminated
• Provided expertise with data modeling, design, scripting, and data loading with ETL tools and geo-processing models, along with database performance tuning and troubleshooting skills
• Processed Visa for DHS to maintain Terrorist and Alien watch list for soldiers and civilians
• Prepared reports and briefs to program or higher-level leadership which conveyed results and recommendations
• Collected and disseminated intelligence products regarding Afghani and Iraqi threats to the intelligence community using INSCOM Deployment Tracking System (IDTS) SharePoint Administrator, Defense Initiatives Group
• Created workflows within SharePoint for forms and document process
• Managed Permissions within SharePoint services as requested
• Responded to help desk calls and Remedy tickets about SharePoint access issues
• Prepared daily, weekly, and monthly situational reports for higher headquarters.

• Tracked functional requirements for the customer
• Developed Microsoft 2003 SharePoint sites for the Directorate of Analysis and its subordinate offices Collaborate and Disseminate documents
• Prepared daily, weekly, and monthly situational reports for higher headquarters
• Developed SharePoint sites using Adobe Master Suite and Microsoft FrontPage to edit CSS, HTML, and ASPX code for customized sites
• Managed SharePoint users and document control by adding permissions to site hierarchy
• Facilitated change management associated with deployments
• Maintained several internal websites within DI, with HTML, .NET, JavaScript, CSS, XML, Flash, and PHP, using Photoshop CS5, and Dreamweaver CS5
• Assisted in preparing DI communications products including briefings, information papers, speeches, and testimonies using Dreamweaver, Photoshop, and in design
• Assisted in developing DI strategies and plans that align defense intelligence all source analysis with the DIA Strategic Plan, the DNI's National Intelligence Strategy, and the National Security Strategy of the United States
• Prepared daily, weekly, and monthly situational reports for higher headquarters.

• Analyzed social media platforms to gather valuable information on adversaries'' tactics, techniques, and procedures.
• Increased situational awareness through regular briefings on emerging geopolitical events relevant to national security interests.
• Continuously updated personal knowledge base with new analytic tools and methods, enabling enhanced contributions to team efforts.
• Supported counter-terrorism operations by providing expert analysis on extremist groups and their networks.
• Monitored foreign media sources for insights into regional dynamics affecting US interests abroad.
• Applied predictive analytics methodologies to anticipate future challenges or opportunities within the operational environment.