Mikhail Skapinski
Gainesville,FL
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Keyholder Manager
Fit2Run, The Runner's Superstore
07.2021 - Current
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
F. W. Buchholz High School
Gainesville, FL05.2022
Skills
- Store Layouts
- Money Transfer Systems
- Product Presentation
- Product Assessments
- Health and Safety Procedures
- Handling Complaints
- Team Leadership
- Managing Customer Needs
- Customer Needs Assessments
- Team Player
- Good Communication Skills
- Administrative Duties
- Quality Assurance
- Corrective Actions
- Superior Work Ethic
- Manage Employees
- Item Transport
- Managing Inventory Stock
- Goal Attainment
- Time Management
- Effective Working Relationships
- Providing Feedback
Timeline
Keyholder Manager
Fit2Run, The Runner's Superstore
07.2021 - Current
High School Diploma -
F. W. Buchholz High School
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