Dynamic Sales Executive with 10+ years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Hi, I’m
Mikhail Slamka
Kalama,WA
Summary
Overview
8
years of professional experience
Work History
Mazzella Companies
Service & Sales Specialist / Project Estimator
04.2023 - 09.2024
Job overview
- The specialist will generate new and/or increase existing service sales and inspection opportunities by developing and executing a professional, localized sales plan to exceed team goals.
- This role involves working closely with local service branches and Account Managers to foster open communication through various contact methods, including visits, meetings, phone calls, and digital channels.
- Be the Mazzella overhead crane service department’s “Subject Matter Expert” when it comes to service and inspection related sales and marketing efforts for your geographic area.
- Promote Mazzella crane service and inspection offerings and products within an assigned territory by utilizing a consultative sales approach through best practices and use of on-site support including field visits and sales to new and existing customers; recommends product and service enhancements that increase sales and capitalize on margin potential.
- Understand local customer base and seek opportunities to both expand both our existing business, as well as help to create, and execute, a workable strategy to gain market share of new customers through inspection related offerings with the Lifting Specialists.
- Mentor Account Managers to help develop a deeper understanding of Crane Service’s technical sales process, it’s customers and the markets in which they exist.
- Utilize the Company’s customer relationship management system to maintain complete call records, gather business intelligence and valid customer/account information which supports increased product sales goals and clarity of progress.
- Plan, organize, and coordinate with management to qualify leads opportunities, projects, or contract management; provide appropriate and timely follow up and information gathering for all provided and self-generated leads.
- Assist in following up on active repair quotes when required and document the progress.
- Partner with Segment Managers and vertical experts to develop, monitor and achieve segment/vertical targets and goals.
- Identify customer issues and partners with management to address any customer opportunities or threats.
- Create a structure of local communication protocols to solve customer needs and provide solutions that meet customer requirements in all areas from production to maintenance through an industry expert perspective in an aggressively responsive manner.
- Prepare, tailor, support and present professional proposals that solve challenges and aid in closing business.
- Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Whiting Overhead Crane & Rail Services
Inside Sales Representative & Project Manager
05.2022 - 04.2023
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Ziply Fiber
Business Development Account Executive
09.2021 - 06.2022
Job overview
- Responsible for qualifying, engaging, and securing signatures for Ziply's Release of Liability (ROL) and Right of Entry (ROE) access agreements targeting existing DSL serviced small and medium size multi-dwelling complexes in the PNW market.
- Developed Ziply's fiber optic footprint in multiple markets across the PNW by a total of over 3,000 livable selling units
- Closed 50+ deals with housing authorities, ownership groups, and local management in less than a quarter.
- 2021Q4/ 2022Q1 Sales Champion, reaching 149%/140% respectively.
- Enhanced customer satisfaction by addressing concerns, resolving issues, and providing exceptional service.
- Worked closely with product management teams to gather feedback from customers for continuous improvement of products/services offered.
- Participated in industry conferences, trade shows, and other events to stay informed of the latest trends and best practices in business development.
- Collaborated with sales team to achieve monthly targets and drive overall company growth.
- Developed strategic partnerships with key industry influencers to enhance brand awareness.
- Monitored sales metrics regularly to track progress towards goals and adjust strategies as needed.
- Contributed valuable insights to the development of sales strategies and tactics based on market analysis and trends.
- Delivered engaging presentations to demonstrate product value propositions effectively to potential clients.
- Conducted market research to identify trends, competitor strategies, and potential areas of expansion.
- Negotiated contracts with clients, ensuring mutually beneficial terms and conditions for long-term success.
- Increased account revenue by cross-selling and upselling products and services.
- Streamlined internal processes for better efficiency in responding to client requests and managing accounts.
- Generated leads for new business development through networking events and social media channels.
- Cultivated long-lasting professional relationships that led to repeat business and positive referrals from satisfied clients.
- Implemented targeted marketing campaigns to increase brand visibility in niche sectors.
- Managed multiple accounts successfully while maintaining a high level of attention to detail, resulting in consistent customer satisfaction ratings.
- Strengthened relationships with existing clients through regular communication and timely followups.
- Established a strong rapport with prospects through effective communication skills and active listening techniques, leading to increased trust in the company''s offerings.
- Leveraged CRM tools effectively to manage pipeline activity efficiently, enabling accurate forecasting of future revenue streams.
- Expanded client base by identifying and pursuing new business opportunities.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
CenturyLink / Lumen Technologies
Account Manager
08.2019 - 09.2021
Job overview
- Managed local relationships with indirect dealers, greenfield multi-dwelling unit developments, and big box retailers within a given territory
- Met and exceeded set revenue goals and assigned strategic product unit targets
- Built rapport, trained, and educated partners on the benefits of our products to increase penetration and generate revenue
- Identified potential marketing and service contract opportunities within my portfolio, and facilitated the advancement of the contract process
- Ensured compliance of agreements within assigned locations that held active CenturyLink marketing and/or partner agreements.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Comcast / NBC Universal / Xfinity
Account Executive
02.2018 - 08.2019
Job overview
- Responsible for the sales of Comcast Business and Residential Internet, Video and Voice to the greater Vancouver area.
- Worked as a part of a team to drive sales using an array of prospecting activities, and the cultivation of relationships with institutions in designated territories.
- Quickly moved up from a Sales & Services role to servicing both Business and Residential customers as a team lead.
- 2019 Sales Champion, reaching over 300% in crucial KPI's.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Sprint Corporation
Assistant Store Manager / Team Sales Lead
03.2017 - 01.2018
Job overview
- Responsible for delivering an exceptional customer experience by assisting the Store Manager with leading, coaching, and developing the team of store sale and operations associates.
- Sprint Presidents Club Member 2015/2016, reached over 250% to goal in measured sales metrics such as Net Adds, DP, and Accessory sales.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Led an established store that consistently wasn't performing to expectation to 2nd in the PNW region, achieving the greatest number of added subscribers in a single month for the store in its history.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Camas High SchoolCamas
High School Diploma
06.2013
University Overview
GPA: 3.8
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Collaboration
- Sales expertise
- Sales Presentations
- Pipeline Management
- Cash Handling
- Sales Training
- Cold-calling
- Performance Tracking
- Sales process optimization
- Telemarketing expertise
- Relationship selling
- Call Center Operations
- Account Management
- Objection handling
- Inventory Maintenance
- Inquiry Handling
- Project Planning and Development
- Project Scheduling
Accomplishments
Accomplishments
- Grew Mazzella's PNW territory from $0 to $~3Million Annually in under a Year.
- Supervised a Sales Team of 20+ staff members during my time at Sprint.
- Resolved product issue through consumer testing and feedback at Whiting Crane Services.
- Managed 30+ opportunities per month at all of my Positions.
Volunteer Experience
Volunteer Experience
- PeaceHealth Southwest Medical Center, Clinical & Surgical Volunteer, 01/01/09, 12/31/13
- U.S. Office of Veterans Affairs, Volunteer, 01/01/09, 12/31/12
- Doernbecher's Children Hospital, Pediatric Oncology Volunteer, 01/01/15, 12/31/17
- Stollery Children's Hospital, Surgical Child Life Volunteer, 01/01/14, 12/31/15
References
References
- Antoine Davis, Outside Sales Manager, Lumen Technologies, 503-381-5759
- Steve Frye, Director of Sales, Mazzella Corporation, 360-904-7474
- Monica Bratcher, Outside Sales Manager, Lumen Technologies, 360-977-3787, Monica.brather@lumen.com
- Robert Estrada, Sales Manager, Sprint Corporation, 360-270-5100
Timeline
Service & Sales Specialist / Project Estimator
Mazzella Companies
04.2023 - 09.2024
Inside Sales Representative & Project Manager
Whiting Overhead Crane & Rail Services
05.2022 - 04.2023
Business Development Account Executive
Ziply Fiber
09.2021 - 06.2022
Account Manager
CenturyLink / Lumen Technologies
08.2019 - 09.2021
Account Executive
Comcast / NBC Universal / Xfinity
02.2018 - 08.2019
Assistant Store Manager / Team Sales Lead
Sprint Corporation
03.2017 - 01.2018
Camas High School
High School Diploma
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