Mikhail Solis-Martinez
Business Administration
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Manager in Training
Joseph Ittah
Wildwood, NJ
03.2023 - Current
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Customer Service Associate
Joseph Ittah
Wildwood, NJ
07.2020 - 02.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Increased revenue by cross-selling and upselling products and services.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Cashier
Joe Bogle
Cape May, NJ
02.2017 - 10.2019
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ 09.2017 - 06.2021
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ 09.2021 - Current
Skills
Customer Support
Account management
Self-direction
Sales expertise
Stock management
Staff education and training
Bilingual Spanish
Accomplishments
- Supervised team of 8 staff members.
- Achieved increased sales and surveillance by completing store renovation with accuracy and efficiency.
Affiliations
Participated in being a Big Brother in the Big Brothers Big Sisters Organization.
Certification
ACTFL Proficiency in Spanish
ACTFL Certified Proficiency in Spanish
The ACTFL Proficiency Placement Test (APPT) is designed for learners entering university language programs who wish to determine their reading and listening proficiency levels for placement in language courses .
Timeline
Manager in Training
Joseph Ittah
03.2023 - Current
Associate of Science - Business Administration
Atlantic Cape Community College
09.2021 - Current
ACTFL Proficiency in Spanish
01-2021
Customer Service Associate
Joseph Ittah
07.2020 - 02.2023
High School Diploma -
Lower Cape May Regional High School
09.2017 - 06.2021
Customer Service Cashier
Joe Bogle
02.2017 - 10.2019