Mikhail Valbuena
‘Aiea
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at AutoZone. Excelled in inventory control and team leadership, enhancing store efficiency and employee performance. Skilled in problem-solving and communication, significantly improving customer relations and operational procedures.
Overview
21
21
years of professional experience
Work History
Store Manager
AutoZone
10.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Oreilly Auto Pats
01.2007 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Champs Sports
01.2004 - 12.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Lanakila Baptist High School
'Ewa Beach, HI05.2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Operations management
Timeline
Store Manager
AutoZone
10.2016 - Current
Assistant Manager
Oreilly Auto Pats
01.2007 - 10.2015
Sales Associate
Champs Sports
01.2004 - 12.2006
High School Diploma -
Lanakila Baptist High School
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