Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mikhail Wisman

Northville,MI

Summary

I am a versatile food service professional with experience in fast-paced and Fine Dining environments. Dedicated to providing heartfelt hospitality to all guests. Passionate sales-driven server, recognized for significantly increasing guest check averages. Focused and reliable, maintaining accuracy and positivity when presented with sudden challenges and changes,

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Captain

The Dixboro Project
12.2021 - 11.2023
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new servers on restaurant procedures, menu items, and customer service standards.
  • Oversaw banquet events from planning to execution, ensuring seamless coordination between staff members for successful outcomes (Weddings, Wine Dinners, Corporate Events etc).
  • Served an average of 6-8 tables using Fine Dining principles + steps of service.
  • Performed service for Tasting Menus including 15-25 rotating dishes + wine pairings.
  • Supervised server staff and simultaneously served personal section of tables.

Server

The Dixboro Project
10.2021 - 12.2021
  • Maintained expert menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, cooking methods and allergens.
  • Contributed to increased sales by consciously upselling menu items, wine pairings and mid-courses.
  • Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
  • Increased teamwork amongst servers through consistent communication and support during shifts.

Bartender

Red Robin
03.2018 - 12.2021
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Red Robin
09.2014 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality (8-12 Tables on average).
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Skills

  • Wine Pairing knowledge
  • High-volume dining
  • Fine Dining Principles/steps of service
  • Conscious food and beverage Upselling
  • Menu Memorization
  • Tableside presentations
  • Allergy awareness
  • Adaptable and Flexible
  • Staff Training
  • Exceptional customer service

Certification

Currently studying to take Sommelier Level 1 exam in May 2024.

Timeline

Service Captain

The Dixboro Project
12.2021 - 11.2023

Server

The Dixboro Project
10.2021 - 12.2021

Bartender

Red Robin
03.2018 - 12.2021

Server

Red Robin
09.2014 - 03.2018

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Mikhail Wisman