Mikhail Jose Catan
Caloocan City,Metro Manila
Summary
Dedicated Renewal Manager with over 3 years of experience driving revenue growth through successful renewal strategies. Proven track record of fostering strong client relationships, ensuring high renewal rates, and exceeding revenue targets. Skilled in analyzing customer needs, negotiating contracts, and implementing proactive retention initiatives. Adept at collaborating cross-functionally with sales, customer success, and product teams to deliver exceptional renewal outcomes. Known for excellent communication skills and the ability to drive customer satisfaction and loyalty. Ready to leverage expertise in renewal management to contribute to the continued success and growth of Salesforce.
Overview
11
11
years of professional experience
Work History
Salesforce Renewal Manager
ServiceSource (Acquired By Concentrix)
01.2022 - Current
- Manage full life cycle of contracts and make certain a seamless experience from onboarding to renewal.
- Ensure timely renewals with focus on 100% retention with additional focus on growth.
Account Executive - Nextiva
ServiceSource (Acquired By Concentrix)
05.2021 - 01.2022
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Executive
FORD Commonwealth
09.2018 - 02.2021
- Top Sales Executive (year 2020)
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Customer Service Advisor
Cognizant Philippines
01.2017 - 01.2018
- Assist customers with orthopedic related queries / upselling
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Phone Banker
Synchrony
01.2016 - 01.2017
- Used CRM system daily to maximize service opportunities and enhance communication.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
Tech Support
Convergys
01.2013 - 01.2015
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science in Hotel and Restaurant Management -
University Of Cebu
Mandaue City, Cebu03.2012
Skills
- Administration and Reporting
- Interpersonal Relations
- Excellent Communication
- Work Planning and Prioritization
- Task Delegation
- Time Management
- MS Office
- Business Development
Birthdate
05/31/88
Tasks
- Contract renewals
- Onboarding
- Lead Conversion
- Upselling
- Cross-Selling
Conferences Courses
Masters Flying School, 01/2013, 01/2014, Civil Aviation Authority Of The Philippines, Private Pilot License, Instrument Flight Rating, Visual Flight Rating, ELS English Proficiency - Level 3, Flight Training (78 hrs total)
Supported Causes
Philippine Kidney Dialysis Foundation
Volunteer Experience
Blood Donor, Philippine Red Cross, 04/2017, 05/2017, Regular Donor - 3 months interval
Projects
Feeding Program, 04/2017, 05/2017, Charity work for the our fellow people
Timeline
Salesforce Renewal Manager
ServiceSource (Acquired By Concentrix)
01.2022 - Current
Account Executive - Nextiva
ServiceSource (Acquired By Concentrix)
05.2021 - 01.2022
Sales Executive
FORD Commonwealth
09.2018 - 02.2021
Customer Service Advisor
Cognizant Philippines
01.2017 - 01.2018
Phone Banker
Synchrony
01.2016 - 01.2017
Tech Support
Convergys
01.2013 - 01.2015
Bachelor of Science in Hotel and Restaurant Management -
University Of Cebu
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