Mikhayla Boyd
San Francisco,CA
Summary
Highly motivated and committed Medical Assistant with proven history of notable performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Proven ability to administer medications and collect specimens while ensuring HIPAA compliance. Can adapt quickly to different provider work flows and rooming preferences. Likes to build relationships with coworkers and patients. Offering an open minded, hands on learner who can adapt in a fast-paced setting. Not afraid to ask questions to improve work flow and skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
PeaceHealth Pediatrics
01.2024 - 07.2025
- Administered medication, antibiotics and vaccines.
- Assisted in patient intake processes, accurately documenting medical histories and vital signs.
- Supported healthcare providers during examinations, preparing necessary instruments and materials.
- Maintained cleanliness and organization of examination rooms.
- Utilized electronic health record systems for accurate data entry and efficient information retrieval.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms.
- Collected and documented patient medical information such as blood pressure, height, and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verify patient's information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry, temperature, pulse, and respirations as appropriate.
- Verify pharmacy information.
- Perform POC orders; Strep swab, Covid swab, Urine Analysis, Pregnancy tests, Flu swab, etc.
- Pend immunizations, POC orders, and refills of certain medications.
Patient Access Representative
PeaceHealth Cancer Center
09.2022 - 07.2023
- Facilitated patient registration processes by collecting accurate demographic and insurance information.
- Assisted patients in navigating healthcare services, ensuring a smooth access experience.
- Managed appointment scheduling efficiently, optimizing patient flow and reducing wait times.
- Collaborated with healthcare providers to verify insurance eligibility and benefits for patients.
- Utilized electronic health record systems to maintain up-to-date patient information securely.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Receptionist
Mount Baker Imaging
02.2022 - 08.2022
- Managed patient check-in and check-out processes to ensure efficient workflow.
- Scheduled appointments and maintained accurate patient records using electronic health record systems.
- Handled incoming calls, addressed inquiries, and directed patients to appropriate departments.
- Assisted in maintaining a clean and organized reception area to create a welcoming environment.
- Trained new staff on office procedures and software systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Room specific patients to changing room; Covid positive or Inmates from the Whatcom County Jail.
- Provided preparation kits and instructions to specific patients.
- Sorted through and sent faxes.
Education
Associate of Arts - And Science
Whatcom Community College
Bellingham, WA06-2021
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Sterilization techniques
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Blood pressure measurement
- Injection administration
- Reliable team player
- Compassionate
- CPR
Certification
- CMA - Certified Medical Assistant
Languages
English
Timeline
Certified Medical Assistant
PeaceHealth Pediatrics
01.2024 - 07.2025
Patient Access Representative
PeaceHealth Cancer Center
09.2022 - 07.2023
Medical Receptionist
Mount Baker Imaging
02.2022 - 08.2022
Associate of Arts - And Science
Whatcom Community College
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