Mikhi Anderson
Pittsburgh,PA
Summary
Driven professional with a proven track record at Kohls Department Store, excelling in customer service and problem-solving. Demonstrated ability to enhance team productivity and customer satisfaction through effective communication and multitasking. Skilled in product restocking and lifts 75 pounds, showcasing adaptability and a results-focused approach.
Overview
4
4
years of professional experience
Work History
Online Fullfilment
Kohls Department Store
10.2023 - 05.2024
- Maintained accurate inventory records to ensure availability of products for online customers.
- Resolved customer inquiries promptly, providing detailed information about products and services.
- Hand pick, pack, then ship items from the store to fulfill online orders.
- Restock merchandise to ensure customers can always find what they need.
- Helping customers find what they are looking for, or recommend another option.
- Improved customer satisfaction by efficiently processing and fulfilling online orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Maintenance Crew Member
Woodview Golf Course
06.2023 - 08.2024
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Operating mowers and equipment to ensure a clean well kept course.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Interacting with customers to build positive relationships.
Delivery Driver
Anthony's Pizza
07.2020 - 01.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Restocked food stations to allow the cooks to work efficiently.
- Thoroughly read orders to ensure they are correct.
Education
High School Diploma -
Hampshire High School
Romney, WV 05.2001 -
Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Excellent Communication
Self Motivation
Customer Service
Cash Handling
Cash Register Operation
Product restocking
Lifts 75 pounds
Adaptability and Flexibility
Timeline
Online Fullfilment
Kohls Department Store
10.2023 - 05.2024
Maintenance Crew Member
Woodview Golf Course
06.2023 - 08.2024
Delivery Driver
Anthony's Pizza
07.2020 - 01.2023
High School Diploma -
Hampshire High School
05.2001 -