Miki Bush
Oklahoma City,OK
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Director
Scooter's Coffee
10.2021 - Current
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement
- Established operational guidelines and identified opportunities for improvement
- Recognized employees for demonstrating excellent service resulting in increased company morale
- Successfully improved employment turnover through creating incentive and training programs
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented successful business strategies to increase revenue and target new markets
- Structured HR consulting services to support franchisees during organizational developments and changes
Multi-Unit Manager
Black Gold Restaurant Group
02.2016 - 10.2021
- Resolved customer inquiries and complaints requiring management-level escalation
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Analyzed business performance data and forecasted business results for ownership
- Evaluated individual and team business performance and identified opportunities for improvement
- Optimized profits by controlling food, beverage and labor costs
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
Catering Director
The Philbrook Museum of Art
06.2010 - 02.2016
- Worked with clients one on one to create enticing catering menus for an array of events from weddings and christenings to work parties and holiday meals
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents
- Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals
- Worked with chefs to prepare custom menus, special meals and featured beverages
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations
- Analyzed market trends and competitor deals for attractive proposal preparation
- Worked in close collaboration with team members to ensure customers received high-quality service
Education
B.A.A. -
NSU
Tahlequah, OK05.2009
Skills
- Profit & Loss
- Catering
- Forecasting
- Labor Cost Analysis
- Recruiting
- Strategic Planning
- Payroll
- Event Planning
- Bar
- Marketing
- B2B sales
- Restaurant management
- Cash handling
- Food service
- Microsoft Excel
- Budgeting
- Conflict management
- Team management
- Negotiation
- Business development
- POS
- Shift management
- Time management
- Outside sales
- Microsoft Word
- Sales management
- Succession planning
- Financial acumen
- Operations management
- Account management
Certification
ServSafe, Food Handler Certification
Timeline
Area Director
Scooter's Coffee
10.2021 - Current
Multi-Unit Manager
Black Gold Restaurant Group
02.2016 - 10.2021
Catering Director
The Philbrook Museum of Art
06.2010 - 02.2016
B.A.A. -
NSU
ServSafe, Food Handler Certification
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