Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Miki Ohashi

Woodside,NY

Summary

Dynamic sales professional with proven expertise at Tiffany & Co., excelling in customer engagement and relationship-building. Adept at negotiating deals and implementing effective sales strategies, I consistently enhance customer satisfaction and drive revenue growth. My strong organizational skills and product knowledge ensure exceptional service and successful outcomes in competitive environments.

Overview

3
3
years of professional experience

Work History

Salesperson

Tiffany & Company
, Tokyo
12.2022 - 03.2024
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Resolved customer complaints promptly and efficiently.
  • Reset store displays for special events and seasonal merchandise changes.
  • Negotiated deals and handled complaints or objections.
  • Collaborated with team members to develop effective sales plans.
  • Educated customers about products and services offered by the company.
  • Recognized security risks to properly handle situations.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Advised customers on the latest product features and benefits.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Assisted with customer requests and answered questions to improve satisfaction.

Receptionist

Sotetsu Hotel Management
, Tokyo
05.2021 - 11.2022
  • Assisted guests with directions and transportation arrangements when needed.
  • Handled cash transactions accurately while adhering to established accounting procedures.
  • Informed housekeeping staff of any special requests made by guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Compiled daily reports of occupancy levels for management review.
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.
  • Developed relationships with frequent customers in order to increase repeat business.
  • Responded to emergency situations in a timely manner.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Answered inquiries from potential customers regarding room availability, rates and policies.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Scheduled appointments for spa treatments or other services requested by guests.
  • Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate in Business Management - Business Management

Berkeley College
New York, NY

Skills

  • Customer service
  • Sales strategies
  • Inventory management
  • Team collaboration
  • Product knowledge
  • Time management
  • Customer loyalty programs
  • Product description
  • Display restocking
  • Relationship selling
  • Sales strategy development
  • Sales demonstration
  • Customer engagement
  • Sales presentations
  • Customer care
  • Deal negotiation
  • Active listening
  • Follow-up communications
  • Sales analytics
  • Relationship building
  • Brand storytelling
  • Event participation
  • Contact follow-up
  • Strategic planning
  • Customer relationship management
  • Sales negotiation
  • Effective communication
  • Sales forecasting
  • Problem solving
  • Solution selling
  • Organizational skills
  • Professionalism
  • Sales training
  • Customer relations
  • Problem-solving abilities
  • Personnel training
  • Sales expertise
  • Sales techniques
  • Problem-solving
  • Product and service knowledge
  • Client service
  • Multitasking

Education and Training

true

Timeline

Salesperson

Tiffany & Company
12.2022 - 03.2024

Receptionist

Sotetsu Hotel Management
05.2021 - 11.2022

Associate in Business Management - Business Management

Berkeley College

Similar Profiles

CREATE PROFILE
Miki Ohashi