Mikia Franklin
Summary
Operations and administrative expert skilled in program management and team coordination, with a solid foundation in compliance documentation. Actively pursuing a Bachelor of Science in Nursing (BSN) at Chamberlain University to achieve Registered Nurse (RN) status. Possesses effective communication and organizational abilities, committed to a career in healthcare.
Overview
7
7
years of professional experience
Work History
Site Operations Manager
HeyTutor
02.2025 - Current
- Lead regular check-ins with corporate teams to provide updates on program performance, risks, staffing needs, and improvement opportunities.
- Monitored program quality by tracking attendance and tutor performance, implementing corrective actions to boost student engagement and program effectiveness.
- Collect, analyze, and submit program performance reports and student achievement data to school leadership and school district stakeholders to ensure compliance and program transparency.
- Acted as primary liaison between tutors, school administrators, and corporate leadership to communicate program needs, resolve operational challenges, and facilitate successful program implementation across assigned school sites.
- Facilitated collaborative meetings with tutors, teachers, and instructional leaders to monitor student progress, align instructional strategies, and adjust lesson plans based on data-driven outcomes, enhancing instructional effectiveness.
- Mentored and supported tutors through observations and feedback sessions, guiding problem-solving to improve instructional quality.
- Provide front-line instructional support using the SIPPS literacy curriculum, delivering targeted intervention to diverse elementary student populations, including English language learners and neurodiverse students.
- Maintain accurate program documentation, compliance records, and communication logs aligned with district and organizational standards.
Associate Project Manager
Soliant Consulting
02.2021 - 12.2024
- Led six-figure FileMaker and AWS implementation projects for Chicago Unified School District, delivering solutions ahead of schedule and under budget throughout project lifecycle.
- Managed portfolio of 30+ concurrent technology projects, achieving 95% on-time delivery while ensuring budget compliance and stakeholder satisfaction.
- Facilitated project lifecycles using Agile (Scrum) and Waterfall methodologies, aligning development teams and stakeholders on scope, milestones, and deliverables.
Program Manager
Sylvan Learning Center
10.2019 - 02.2021
- Served as primary liaison between corporate leadership, tutors, and school site administrators to coordinate after-school academic programs and ensure compliance with district expectations and performance goals.
- Oversaw operations across 10 school sites and managed 25+ tutors, supporting academic services for hundreds of students while maintaining district compliance requirements.
- Designed and facilitated onboarding, orientations, and ongoing training sessions for new tutors, improving program readiness and instructional consistency.
- Scheduled and led one-on-one performance check-ins with tutors to enhance instructional quality and support staff development.
- Partnered with Human Resources to recruit, screen, and hire instructional staff using multiple job platforms, contributing to workforce expansion across program sites.
- Conducted candidate interviews and participated in hiring decisions to ensure alignment with organizational and educational standards.
- Maintained student records, including enrollment data, assessment scores, and family contact information, ensuring accuracy and confidentiality.
- Coordinated ordering, inventory, and distribution of AceIt curriculum materials across district locations, ensuring timely delivery for program implementation.
- Managed program spending accounts and tracked expenses for after-school supplies and student snacks while maintaining budget accountability.
Education
Bachelor of Science - Nursing
Chamberlain University
Sacramento, CA08-2026
Bachelor of Arts -
University of California, Berkeley
Berkeley, CAAssociate of Arts -
Merritt College
Oakland, CASkills
- Program implementation strategies
- Operations management
- Project budgeting
- Risk mitigation
- Operational process optimization
- Project coordination methods
- Vendor coordination
- Documentation compliance
- Expense reporting
- Collaborative project tools
- Calendar management
- Microsoft Office
- Google Workspace
- Educational technology integration
- Confidential information handling
Accomplishments
- Delivered six-figure implementation projects ahead of schedule.
- Managed 45+ active clients.
- Oversaw 30+ simultaneous projects.
- Managed operations across 10 sites.
- Supervised 25+ staff members.
Timeline
Site Operations Manager
HeyTutor
02.2025 - Current
Associate Project Manager
Soliant Consulting
02.2021 - 12.2024
Program Manager
Sylvan Learning Center
10.2019 - 02.2021
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Arts -
University of California, Berkeley
Associate of Arts -
Merritt College