Mikia Holmes
Pensacola,FL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walmart
03.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Delinquent control counselor
Navy Federal Credit Union
01.2024 - 02.2025
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Cashier
Winn Dixie
10.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Issued receipts, refunds,credits, or change due to customers
- Resolved customer complaints professionally in accordance with company policy
Cashier
Wendy's
08.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Escambia High School
Pensacola, FL05-2020
Skills
- Customer service
- Customer assistance
- Customer support
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Time management skills
- Cash handling
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Delinquent control counselor
Navy Federal Credit Union
01.2024 - 02.2025
Customer Service Associate
Walmart
03.2021 - 03.2023
Cashier
Winn Dixie
10.2020 - 03.2021
Cashier
Wendy's
08.2018 - 02.2020
High School Diploma -
Escambia High School
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