Mikia Parks

Collected and verified insurance information, ensuring accuracy during patient check-in.

• Managed high call volumes on a multi-line phone system while maintaining professionalism.
• Registered new patients in practice management system to guarantee accurate records.
• Implemented appointment reminder system, effectively reducing no-show rates.
• Updated patient demographics regularly within electronic health record system.
• Conducted administrative tasks including data entry, document filing, and correspondence typing.
• Addressed patient inquiries promptly to enhance overall satisfaction.
• Maintained confidentiality of patient information in compliance with HIPAA regulations.
• Developed and maintained employee schedules to ensure proper coverage of shifts.
• Monitored department performance metrics to identify areas of improvement and recommend solutions.
• Assisted in training new hires on policies and procedures related to patient service processes.
• Assisted with triaging of clinical questions, issues from patients, providers when appropriate.

• Implemented policies and procedures to elevate patient care standards.
• Conducted weekly meetings with nursing staff to analyze patient cases and enhance outcomes.
• Facilitated conflict resolution among staff regarding patient care decisions, fostering collaboration.
• Coordinated appointment scheduling and evaluations tailored to individual patient needs.
• Tracked and reported data from electronic health records and paper charts for accuracy.
• Advised clinical team on best practices for safe and effective care delivery.
• Managed administrative support for patient care staff, maintaining operational efficiency.
• Reviewed documentation for accuracy prior to claims submission.

• Maintained accurate patient registration records in electronic health record system.
• Greeted patients and visitors, addressing inquiries and providing directions.
• Managed daily ER appointment scheduling, including cancellations and rescheduling.
• Identified discrepancies between billed charges and received payments from payers.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient records.
• Collaborated with nursing staff for efficient admission processes in the ER.
• Assisted with registering incoming ER patients and verifying insurance information.
• Performed administrative tasks such as filing, scanning, and photocopying documents.

• Run shifts, Count inventory, Truck orders, Customers service, Sersafe certificate, Answering telephone, Methods of payment, Computer skills, QSR software, Hiring Manager, Onboarding, Orientation
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Increased sales through effective merchandising strategies and targeted promotions.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.