Mikia Perry
Berkeley,MO
Summary
Dynamic Customer Service Representative with proven expertise at Automated Health Systems, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for customizing support strategies and maintaining professionalism under pressure, resulting in increased client retention and satisfaction. Proficient in data entry and customer relations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Automated Heath Systems
10.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Convergys
02.2017 - 11.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
McCluer North High School
Florissant, MO05-2016
Skills
- Customer service
- Call center experience
- Customer relations
- Professional telephone demeanor
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Automated Heath Systems
10.2023 - 06.2025
Customer Service Representative
Convergys
02.2017 - 11.2019
McCluer North High School
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