Summary
Overview
Work History
Education
Skills
Timeline
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Mikia Poindexter

Steelton,PA

Summary

Proven Production Worker and Customer Service Representative with a track record of enhancing productivity and customer satisfaction at companies like Aerotek-Reese’s. Expert in workplace cleanliness and safety management, adept at resolving issues to maintain productivity goals. Demonstrated ability to improve efficiency and foster team collaboration, contributing to increased loyalty and repeat business.

Overview

8
8
years of professional experience

Work History

Production Worker

Aerotek- Reese’s
08.2024 - Current
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Kept workstations clean, fostering an organized environment.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.

Production Worker

Crescent Park
06.2023 - 08.2024
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Made sure that products were produced on time and are of good quality.
  • Enhanced production line efficiency by streamlining assembly processes.
  • Enhanced team collaboration by initiating regular communication meetings.
  • Reduced downtime by performing regular maintenance on machinery.

Customer Service Representative

Clark Resources
05.2017 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Human Services

Harrisburg Area Community College
Harrisburg, PA

High School Diploma -

Harrisburg High School
Harrisburg, PA
06.2011

Skills

  • Workplace cleanliness
  • Product packing
  • Product packaging
  • Heavy lifting
  • Product assembly
  • Materials handling
  • Safety management

Timeline

Production Worker

Aerotek- Reese’s
08.2024 - Current

Production Worker

Crescent Park
06.2023 - 08.2024

Customer Service Representative

Clark Resources
05.2017 - 06.2023

Human Services

Harrisburg Area Community College

High School Diploma -

Harrisburg High School

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Mikia Poindexter