Mikiah Johnson
Carrollton,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Bain Dental Group
04.2023 - Current
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Patient Care Coordinator
Bain Dental Group
04.2023 - Current
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Worked with patients to schedule tests and procedures.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Greeted and assisted patients with check-in procedures.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
Machine Operator
Southwire
08.2022 - 11.2022
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Quickly shut down equipment in emergency situations following protocols.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Set up and adjusted equipment and properly configured machines for daily operation.
Team Coach
Chick Fill A
06.2019 - 05.2022
- Offered constructive feedback to clients to help reach goals.
- Researched latest industry trends and developments to keep abreast of best practices.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Developed relationships with clients to provide ongoing support and encouragement.
- Promoted collaboration and teamwork by fostering a culture of trust, respect, and support among colleagues.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Shift Leader
Chick-fil-A
06.2019 - 05.2022
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Generated reports detailing findings and recommendations.
- Completed cash and credit card transactions accurately using POS software.
- Conducted performance reviews and provided staff with feedback and guidance.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Central High School
Carrollton, GA05.2020
Skills
- Performance monitoring
- Fluent in English
- Computer Skills
- Strategic sales knowledge
- Gathering information
- Cash Handling
- Product Upselling
Timeline
Call Center Representative
Bain Dental Group
04.2023 - Current
Patient Care Coordinator
Bain Dental Group
04.2023 - Current
Machine Operator
Southwire
08.2022 - 11.2022
Team Coach
Chick Fill A
06.2019 - 05.2022
Shift Leader
Chick-fil-A
06.2019 - 05.2022
High School Diploma -
Central High School
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